Safaricom

This role is responsible for developing and executing the overall devices strategy, driving lifecycle management, and leading the innovation agenda. The position involves identifying market trends, piloting new solutions, and commercializing new products and services. The role also includes managing partnerships with device manufacturers and technology providers, and leading cross-functional agile squads to deliver business outcomes.

This role connects day-to-day execution to Home growth, household progress, service reliability, regional opportunity, and Safaricom's broader value ambition. It keeps regional work focused on customer value realization and portfolio growth, not activation volume alone. The manager will test regional hooks, developer routes, property partnerships, Financial Services attach moments, loyalty triggers, and assisted journeys that improve qualification, installation, and repeat use, codifying what works into repeatable regional playbooks.

Reporting to the Manager, Data Analytics Operations the position holder will offer leading expert solutions and technical guidance in administration, service provision and availability of Safaricom’s data processing and analytics systems.