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    Customer Service Manager

    Givva Wealthtech LimitedNairobi, Kenya

    Customer Service Manager at Givva Wealthtech Limited in Nairobi, Kenya

    Posted

    2 days ago

    Apply by

    4 Sept

    Full Time
    On Site
    Senior
    Financial Technology (FinTech)
    Customer Service & Support
    KES 75,000 – 105,000 / month

    Givva Wealthtech Limited is seeking a Customer Service Manager to lead its customer service department and operations in Nairobi. The role focuses on driving a customer-centric culture, optimizing workforce capacity, and ensuring timely, quality support across the company's financial products. The manager will handle escalations, oversee onboarding, analyze performance data, and champion people management to enhance customer satisfaction and regulatory compliance.