Bancassurance Sales Officer - Coast

How to Apply: Send your application to healthsalesrecruitment@jubileekenya.com quoting the position and preferred location as the subject.

Turning Bank Hallways Into Health Insurance Conversations

Bancassurance sales is a relationship game played inside someone else's branch. Hiring managers at Jubilee will be checking whether you can earn a bank officer's trust, read a customer's hesitation, and still hit monthly numbers without burning the partnership.

1. Prove insurance sales, not just sales: Your CV should show specific insurance products you have sold, the monthly or quarterly targets you carried, and how you sourced leads. General retail or FMCG sales experience is useful, but the panel will probe whether you understand policy terms, underwriting questions, and claims basics. Bring one example where you explained a health cover exclusion clearly to a hesitant client and still closed.

2. Show you can work inside a bank branch: Bancassurance succeeds when bank staff refer customers willingly. Prepare a short story about a time you trained or motivated a non-sales colleague to spot an opportunity. Mention how you would handle a branch manager who is protective of customer time. The interviewer wants to see diplomacy, not just aggression.

3. Know retail health insurance basics cold: Expect questions on inpatient versus outpatient covers, waiting periods, pre-existing conditions, and family floater options. You do not need to be an underwriter, but you should speak confidently about what a retail health product does and does not pay for. If you have sold medical cover before, say so with numbers.

4. Quantify your hustle on one page: Instead of writing 'achieved sales targets,' write the actual figure, the period, and the product mix. For example, 'Sold 45 retail health policies in six months, generating KES 2.1M in premiums.' If your numbers were modest, show growth trend or conversion rate from leads. Bancassurance managers read CVs looking for consistency, not one lucky month.

5. Prepare for the 'dry spell' question: Sales roles in insurance have quiet weeks. Be ready to explain what you did when leads dried up in a previous role. Talk about reactivating lapsed clients, asking bank tellers for warm introductions, or running small staff awareness sessions. The panel wants to know you will not wait for walk-ins.

6. Demonstrate you can protect the bank's brand: A pushy salesperson can damage a bank partnership. Prepare to discuss how you would handle a customer who feels misled or a bank staffer who complains about your approach. Show that you document conversations and escalate properly. Mention any experience working under a service-level agreement or with compliance rules.

7. Ask about the branch network and targets: In the interview, ask which partner banks or branches you would cover, how leads are allocated, and what support exists for claims follow-up. This shows you are already thinking like someone on the ground. It also helps you judge whether the role is a good fit before you accept.

8. Close the interview like a sales call: At the end, summarise why your insurance sales record and relationship style fit the Coast market. If you have local knowledge of Mombasa or surrounding counties, mention it. Then ask about next steps and timelines. A confident, respectful close leaves the impression that you can do the same with a bank customer.