Ignite Energy Access

The Service Center Supervisor runs the Service Center customer support, walk-in sales, and lead-conversion function. Peri-urban Service Centers are Team 1-only: they house Team 1's own new-sales/upgrade motion under the Pull Strategy and servicing repairs, swaps, PCBA replacements. Two things happen on every case without exception: every newly onboarded customer receives a welcome call and documentation validation within 24 hours of installation, and no Referral Agent lead is closed at the Service Center without being logged and attributed in the SOL.RM's Prospecting App first — this is what keeps the Service Center's Pull Strategy motion auditable and protects early-stage repayment performance.

The Commercial Supervisor drives urban and peri-urban sales of high-tier solar products and accessories, Referral Agent network performance, and portfolio health. The role recruits and manages a Referral Agent network, onboards third-party partners mobile telephone dealers, contractors, electricians for lead flow, runs local pull-sales promotions and direct sales, validates every completed installation within 72 hours, and carries ultimate ownership of the credit/debt portfolio generated in the urban and per-urban location. Two things happen on every case without exception: every completed installation receives a 72-hour validation site visit against approved forms and SOPs, and every non-performing account gets a same-day response from this role before it gets escalated to the Collections Department.