Posted: 4/16/2026
    Valid until: 5/9/2026

    Customer Experience Trainee at DHL in Nairobi, Kenya, Kenya

    DHL
    Nairobi, Kenya
    CONTRACTOR
    ON SITE
    Entry
    Logistics & Transportation

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    Job Description

    Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence.

    Key Responsibilities

    1. Administer customer service plans and programs.
    2. Provide administrative support for customer service initiatives and activities to provide superior services and enhance customer satisfaction.
    3. Use day-to-day customer service processes and procedures in line with the standard global/regional processes to maximize effectiveness.
    4. Document cost of initiatives to support prioritization of spending and resource allocation.
    5. Respond to customer inquiries, orders, service needs and complaints, or direct to sales representatives or technical/service areas.
    6. Highlight issues for better development and administration of call center processes and systems.
    7. Keep self-updated on company's products and services.
    8. Develop relationships with allocated customers.
    9. Explain facts, policies and practices related to job area to stakeholders.
    10. Support and interact primarily with colleagues of own sub-function.
    11. Develop a network of contacts to build up relationships and strengthen organizational, product and market knowledge.
    12. Operate as an individual contributor without direct responsibility for leading.

    Required Qualifications

    1. Bachelor’s Degree or equivalent experience/qualification.
    2. Less than 2 years of experience.

    Job Details

    Salary Type

    Monthly

    Job Function

    Customer Service & Support

    Minimum Experience

    2 years

    Education Level

    Bachelor’s Degree

    Additional Information

    How to Apply: Interested and qualified? Go to DHL on careers.dhl.com to apply.

    Tips for Customer Experience Trainee:

    1. Master Communication: Develop strong verbal and written communication skills to effectively interact with diverse customers and internal teams.

    2. Product Knowledge is Key: Thoroughly familiarize yourself with DHL's services and products to provide accurate information and resolve inquiries efficiently.

    3. Embrace Problem-Solving: Cultivate a proactive and empathetic approach to customer issues, aiming to turn challenges into positive experiences.

    4. Learn Internal Systems: Quickly grasp internal processes and CRM tools to streamline administrative tasks and enhance overall service delivery.

    CareerSasa Safety Alert: We strongly advise job seekers not to make any payment to employers or agencies during the recruitment process. If you're asked to pay for training, interviews, or job placement, report the job immediately using the "Flag" button. CareerSasa thoroughly vets postings, but we encourage all applicants to stay vigilant and verify opportunities independently.
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