Dispatch Specialist

How to Apply: Interested and qualified candidates are invited to submit their CVs via LinkedIn or email to hr03@twyfordtile.com, using “Dispatch Specialist – Kajiado” as the subject line.

Prove You Can Keep Dispatch Paperwork and Stock Counts in Sync

Dispatch hiring at a tile manufacturer turns on one question: can you release the right goods, on the right paperwork, without losing count? Twyford needs someone who can move between the warehouse floor, SAP screens, and transporter calls without dropping details. Your application should show you have done exactly that under real production pressure.

1. Mirror the dispatch documents in your CV: List the exact documents you have handled — delivery notes, picking lists, invoices, sales orders, and goods release authorizations. Recruiters screening for this role scan for those words because they map directly to the daily verification work. Add a line on how many orders or trucks you coordinated per day or week. If you reconciled dispatched quantities against approved orders, say so with a number attached.

2. Show SAP or ERP hands-on proof: The posting flags SAP or other ERP/WMS experience as an added advantage, so even basic exposure is worth surfacing. Name the system, the transactions you ran, and what you updated — goods issue, stock transfers, dispatch records, or delivery tracking. If you have only used Excel-based trackers, describe the columns you maintained and how you kept them audit-ready. A short line like “updated daily dispatch records in SAP for 40+ outbound orders” beats a generic “computer literate.”

3. Prepare for stock discrepancy questions: Expect the interviewer to walk you through a scenario where dispatched quantities do not match the approved order. Have a clear story ready: how you detected the mismatch, who you informed, how you documented it, and what you changed to prevent a repeat. They want to see that you escalate with evidence, not blame. Mention any discrepancy log or report format you have used before.

4. Know your transporters and loading sequence: Dispatch coordination lives or dies on timing. Be ready to explain how you sequenced picking, verification, and loading so trucks leave on schedule. Talk about how you communicated with drivers and sales teams when a delivery was delayed or incomplete. If you have ever re-routed or prioritized an urgent customer order, that is a strong example to bring.

5. Brush up on inventory control basics: The role touches stock movement control, so revise concepts like batch tracking, FIFO, goods received notes, and cycle counts. You do not need to be an inventory manager, but you should speak confidently about why accurate stock records matter for production planning. Link this to the tile manufacturing context — heavy, breakable goods that need careful handling and clear damage reporting.

6. Practise a two-minute Excel walkthrough: Since Microsoft Excel is a stated requirement, be ready to describe how you use it — filters, VLOOKUP, pivot tables, or simple reconciliation sheets. Interviewers may ask how you would build a dispatch tracker from scratch. Sketch out columns for order number, customer, product, quantity ordered, quantity dispatched, transporter, and delivery status. That small exercise shows practical thinking.

7. Emphasise safety and compliance on the floor: Dispatch areas in manufacturing sites carry real safety risks — moving vehicles, forklifts, stacked tiles. Mention any workplace health and safety training or habits you follow, such as keeping walkways clear or checking load stability. Pair that with integrity: you release goods only against authorized documents. This combination of safety and accountability is exactly what the posting asks for.

8. Close with a turnaround-time example: The job description explicitly mentions improving dispatch efficiency and turnaround time. Prepare one concrete example where you spotted a bottleneck — maybe repeated picking errors or slow loading — and what you did to fix it. Quantify the improvement if you can, even roughly. That single story can separate you from candidates who only describe routine duties.