NGIS Front Office Supervisor

This position supervises the front office team to ensure efficient daily operations, including reservations, guest check-ins, and check-outs. The role involves monitoring payment processing, resolving guest concerns, and leading staff to maintain high-performance standards. Additionally, the supervisor operates and trains staff on the hotel property management system (PMS) and produces operational reports for management.

• Supervising the front office team to ensure efficient daily operations, including reservations, guest check-ins, and check-outs.
• Ensuring the accurate and timely handling of reservation systems to manage room availability and guest inquiries.
• Monitoring credit card terminal operations, cashiering, and payment processing to ensure accuracy and compliance with financial policies.
• Addressing and resolving guest concerns promptly and professionally to maintain customer satisfaction.
• Leading, mentoring, and training front office staff to maintain high-performance standards and operational consistency.
• Managing staff schedules to ensure adequate coverage during all shifts.
• Conducting performance evaluations and providing feedback to improve team productivity and service quality.
• Operating a hotel property management system (PMS) to manage reservations, room assignments, billing, and reports.
• Training and supporting staff members to use PMS effectively and efficiently.
• Producing detailed operational reports for management, including occupancy, revenue, and other key metrics.
• Perform other job-related duties as assigned that are consistent with the nature and level of the position.

• A minimum of two (2) years of experience in the administration of hotel front desk operations, including reservations and guest services.
• Proficiency in operating hotel property management systems (PMS) and handling reservation systems.
• Experience handling and operating credit card terminals in compliance with financial processing policies.
• At least one (1) year of formal education at the college or university level in business administration, hospitality management, or a related field.
• Strong organizational, communication, and problem-solving skills to effectively manage team members and guest services.
• Customer-focused with the ability to address and resolve patron concerns tactfully and professionally.
• Must be in possession of a valid passport and be able to travel internationally. Passport must be valid for a minimum of one (1) year or more at the time of hiring.
• Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization.
• Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
• Familiarity with Navy or Department of Defense lodging and reservation systems.
• Advanced knowledge of hotel operations, including check-in/check-out procedures, group reservations, and night auditing processes.
• Valid country driver's license.
• Additional hospitality certifications or training in customer service, reservations, or front desk management.