Onboarding Specialist

How to Apply: Interested and qualified candidates should visit Thunes at www.thunes.com to apply.

Prove You Can Keep a Fast-Moving Sales Pipeline Clean

Onboarding roles in fintech live or die on detail. Thunes is hiring someone who can juggle compliance, legal, and technical integration while keeping Salesforce honest and BD supported. Your CV and interview need to show you have done exactly that under pressure.

1. Lead with CRM accuracy wins: Hiring managers for this role will probe your Salesforce habits first. On your CV, state the size of the pipeline you managed, how often you audited records, and any measurable improvement in data quality you drove. In interviews, be ready to describe a time you caught a stale or duplicate record before it cost the team a deal. Vague claims about being organised will not survive this screen.

2. Show advanced Excel, not just 'proficient': The posting names SUMIF, COUNTIF, VLookup, and pivot tables. Prepare a short story about a report you built from messy data that leadership actually used. If you can, bring a sanitised sample or describe the exact formulas and structure. Interviewers may ask you to walk through how you would reconcile partner data across two systems, so practise that out loud.

3. Map your onboarding coordination experience: This role sits between BD, compliance, legal, and technical integration. Pick one example where you chased multiple stakeholders to close an onboarding and break down your follow-up system. Mention tools, timelines, and how you escalated when someone went quiet. The interviewer wants to see you can be the glue without formal authority.

4. Prepare for pricing and proposal support questions: You will assist with pricing preparation and sales slides during the proposal stage. Review how you have contributed to commercial documents before. If you have not owned pricing, show how you gathered inputs, checked margins, and formatted slides for client-facing use. Be ready to discuss a time you spotted an error before a proposal went out.

5. Demonstrate you thrive in ambiguity: Thunes describes a rapidly evolving, fast-paced environment. Have a concrete example of a process that changed mid-project and how you adapted. Avoid saying you are flexible without proof. Describe what you dropped, what you prioritised, and how you kept stakeholders informed. This is a single-contributor role, so self-direction matters.

6. Connect research to sales outcomes: The job includes conducting research for BD. Think of a time your research on a prospect or market shaped a pitch or meeting agenda. On your CV, quantify it if possible, such as number of accounts researched per week or a deal influenced. In the interview, explain how you separate signal from noise when time is tight.

7. Show you understand financial services or tech compliance: Even if you have not worked in payments, learn the basics of KYC, AML, and partner onboarding cycles. Mention any exposure to compliance reviews or legal documentation. The hiring team will trust you faster if you speak their language and show you respect the process behind onboarding.

8. Ask about the BD team's biggest bottleneck: At the end of the interview, ask what currently slows down partner onboarding or pipeline visibility. This signals you are already thinking like an internal business partner. Listen for clues about CRM hygiene, reporting gaps, or cross-team friction, and briefly share how you would approach it. That final exchange often decides between two equally qualified candidates.