Technical Support Operator - Central - Thika

This role involves conducting thorough inspections of repossessed motorcycles, evaluating vehicle values, installing GPS trackers and SIM cards, performing minor repairs, and providing technical support to clients. The position requires a diploma or degree in engineering or a related field, with at least two years of previous experience. The role is based in Thika, Kiambu, Kenya, and is full-time and on-site.

• Conduct thorough inspections of repossessed motorcycles to assess their condition and document any damages or discrepancies.
• Compile detailed inspection reports and provide recommendations for repairs or maintenance as needed.
• Evaluate the value of cars using industry-standard valuation techniques and tools.
• Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations.
• Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan.
• Ensure proper installation and functionality of trackers while adhering to established guidelines and procedures.
• Install SIM cards to the GPS devices.
• Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition.
• Collaborate with repair teams to address technical issues and ensure quality repairs are executed promptly.
• Offer technical guidance and support to clients throughout the loan application process.
• Address client inquiries regarding the technical aspects of the financing process, ensuring clarity and accurate information delivery.
• Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed.
• Generate comprehensive reports and documentation for internal use and compliance purposes.
• Uphold high standards of quality and accuracy in all technical tasks performed.
• Continuously monitor and assess processes to identify opportunities for improvement.
• Cultivate positive relationships with clients by providing exceptional technical support and addressing their concerns professionally.
• Ensure a customer-centric approach throughout interactions.
• Adhere to company policies, industry regulations, and safety protocols in all tasks.
• Prioritize safety during installations, repairs, and inspections.
• Conduct a holistic assessment of the condition of the vehicle-Including visual check of the problem areas, driving test, warning lights, smoke e.t.c
• Identify and report fraudulent cars. i.e, tampered chassis, wrong chassis

• Diploma or Degree in engineering or related field.
• 2 Years Previous experience
• Fluent in English and Swahili
• Knowledge of Kenyan car market e.g. model features, vehicle technical structure
• High sense of responsibility, preciseness, ability to plan and set priorities;
• Ability to work a flexible schedule including weekends, holidays and evenings
• Driver's Licence - BCE category