DHL Supply Chain Kenya

This role leads the end-to-end customer order-to-delivery interface for transport operations, coordinating order execution, distributor engagement, driver deployment, and cross-functional service recovery. The position ensures reliable, accurate, and timely deliveries, transparent customer communication, and disciplined performance improvement to strengthen customer satisfaction and operational efficiency.

This role bridges business needs and technological solutions within DHL Supply Chain Kenya. The Business Analyst will analyze data, identify improvement opportunities, and implement strategies to enhance operational efficiency in warehouse and transport operations. Responsibilities include developing reports and dashboards, collaborating with cross-functional teams, and supporting technology integration.