World Vision Kenya

We are seeking a proactive, analytical and customer-focused Business System Support Analyst to join our ICT team. The successful candidate will provide first-line support for the Temenos Transact T24 core banking system and related digital banking applications. The role will support the investigation and resolution of system issues, application monitoring, user support, testing and deployment, data validation, reporting and continuous improvement of business systems. The role will also play a key part in driving the adoption of Artificial Intelligence (AI) to improve operational efficiency, strengthen data analysis and support fraud detection.

This role supports the finance function by processing payments, administering payroll, managing cash flow, and ensuring accurate accounting records. The position also involves tax compliance, reporting, and month-end closing activities.

This role focuses on identifying business weaknesses and economic trends that could impact the organization. The officer will manage risk registers, maintain compliance systems, and ensure adherence to local laws and international standards. Responsibilities include drafting reports, following up on audit findings, reviewing policies, and supporting training on compliance matters.

The Branch Customer Experience Officer (BCEO) plays a critical support role in ensuring seamless branch operations, compliance, and superior customer experience. The role bridges operational efficiency with customer satisfaction by ensuring accuracy in processing, compliance with internal controls, and timely resolution of customer queries.

The Branch manager shall take the leadership role at the Branch and mentor the Branch staff towards the achievement of VFK's Mission, Vision, and Strategic Objectives. Ensure the Branch attains high standards of Customer Service and customer Retention and excellent compliance with internal and local regulations. Develop and maintain critical relationships at the Branch to enhance business Development. Be a marketing champion for the products and services of VisionFund Kenya MFI within the area coverage.

Provide Direction, oversight, support and capacity building to the P&C function in the region to meet demanding business needs and align with Partnership's policies. Be a trusted advisor to the Regional Director and the Board of Directors of the MFIs assigned, in decisions pertaining P&C specially for employees in key roles at the Senior Management Teams. Provide oversight and control on people related processes and RACI matrix across the MFI, the Global P&C Director; Global VFI ExL; VFI Regional Director and Regional Finance Director; MFI P&C Teams and MFI SMT. The goal is to ensure consistency and quality of the processes related to people in adherence to the partnership's policies and P&C philosophy.