Administrative Support at Solvo Global in Nairobi, Kenya

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    Administrative Support

    Solvo GlobalNairobi, Kenya

    Posted

    4 days ago

    Apply by

    2 Sept

    Full Time
    On Site
    Mid
    ICT & Telecommunications
    Admin & Office

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    Job Description

    Are you passionate about organizational excellence and providing top-tier support? Join us as a key member of our Absence Management and Modified Duty Offsite MDOS programs! This pivotal role ensures efficient claim processing, seamless communication, and strict compliance—contributing directly to our mission of supporting both employees and clients.

    Key Responsibilities

    • Coordination & Communication: Liaise with injured workers, nonprofit supervisors, clients, and internal teams through phone, email, and text to foster timely and effective communication.
    • Follow-Ups & Tracking: Conduct reminder calls, weekly employee check-ins, and monitor performance in collaboration with nonprofit supervisors.
    • Payroll & Data Entry: Accurately verify and enter employee work hours, maintain payroll data, audit documents, and ensure meticulous record-keeping.
    • Program Support: Assist the Return-to-Work RTW team with placements, lead orientations as needed, and deliver exceptional customer service.

    Required Qualifications

    • Proficient in Microsoft Office Suite Word, Excel, Outlook.
    • Mid-Level 3-5 Years experience Absence Management, MDOS y Return-to-Work
    • Experienced in data entry, payroll/attendance tracking, and maintaining accurate records.
    • Strong typing skills 40+ WPM preferred and a background in administrative or claims support.
    • Outstanding organizational skills, attention to detail, and the ability to multitask and prioritize in a fast-paced environment.
    • Excellent verbal and written communication abilities, with a focus on professionalism, confidentiality, and adaptability.

    Job Details

    Job Function

    Admin & Office

    Minimum Experience

    3 years

    Education Level

    Bachelor’s Degree

    Area of Study

    Business

    Field of Study

    Administration

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified? Go to Solvo Global on www.linkedin.com to apply.

    Master the Absence Management Workflow

    This role sits at the heart of absence and return-to-work coordination, so hiring managers will look for candidates who can juggle claims, payroll, and stakeholder communication without dropping a ball. Show them you understand the rhythm of follow-ups, documentation, and compliance.

    1. Prove your Microsoft Office fluency: Be ready to demonstrate advanced Excel skills—pivot tables, VLOOKUP, and data validation—because you'll be managing payroll data and audits. Mention specific projects where you used these tools to organize or analyze data.

    2. Highlight your data entry accuracy: Emphasize your typing speed and error rate. If you type 40+ WPM, say so. Give an example of a time you maintained meticulous records under tight deadlines.

    3. Showcase your communication finesse: Since you'll liaise with injured workers, supervisors, and clients, prepare to discuss how you handle sensitive conversations with empathy and professionalism. Share a story where your communication resolved a tricky situation.

    4. Understand the RTW process: Familiarize yourself with return-to-work programs and modified duty. If you have experience, detail it; if not, research and speak to your willingness to learn the MDOS framework.

    5. Prepare for behavioral questions: Expect questions about multitasking, prioritization, and handling confidential information. Use the STAR method to structure your answers, focusing on outcomes.

    6. Tailor your CV to the role: Use keywords from the job description—absence management, payroll, data entry, compliance—in your CV and cover letter. Quantify achievements, like 'processed 200+ claims monthly with 99% accuracy.'

    7. Research Solvo Global: Understand their services and culture. Mention how your values align with their mission of supporting employees and clients. This shows genuine interest.

    8. Follow up professionally: After applying, send a polite follow-up email to the hiring manager if you have their contact, reiterating your interest and summarizing your fit. Keep it concise and error-free.

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    Tags

    Microsoft Office
    data entry
    payroll
    absence management
    return-to-work