Collections Agent at FutureInno Digital Tech LTD in Nairobi, Kenya

    FutureInno Digital Tech LTD logo

    Collections Agent

    FutureInno Digital Tech LTDNairobi, Kenya

    Posted

    1 week ago

    Apply by

    26 Aug

    Full Time
    On Site
    Entry
    ICT & Telecommunications
    Customer Service & Support

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    Job Description

    Futureinno Digital Limited is seeking a Collections Agent to manage overdue accounts. The role involves contacting clients by phone, negotiating repayment plans, and achieving collection targets. The ideal candidate will have strong communication skills and the ability to work under pressure.

    Key Responsibilities

    • Contact clients by phone to collect overdue payments.
    • Negotiate repayment plans with clients.
    • Accurately record call content.
    • Achieve daily and monthly collection targets.
    • Professionally handle client objections.
    • Report difficult cases when necessary.

    Required Qualifications

    • 1-3 years of debt collection experience.
    • Excellent communication skills fluent in English.
    • Basic computer skills Excel/CRM.
    • Ability to work under pressure.
    • High self-discipline and high attendance rate.

    Job Details

    Salary Range

    KES 16,000 – 30,000 / month

    Job Function

    Customer Service & Support

    Minimum Experience

    1 years

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified candidates should apply using the Apply Now button below.

    Master the Art of Firm, Fair Negotiation

    Collections work is a blend of persistence and empathy. Hiring managers will look for your ability to stay calm, listen actively, and steer conversations toward a payment plan without burning bridges.

    1. Show your numbers: On your CV, quantify your collection success—like average amount recovered per month or percentage of accounts brought current. If you don't have exact figures, describe your process for tracking and hitting targets.

    2. Prepare for the objection drill: Expect to be tested on how you handle a client who says they can't pay. Practice responses that acknowledge their situation while proposing realistic options, such as splitting payments.

    3. Highlight your CRM comfort: Since the role requires basic Excel and CRM skills, mention any systems you've used—even simple ones like Google Sheets. Show you can log calls and update records accurately.

    4. Emphasize attendance and discipline: Collections roles rely on consistent follow-up. Emphasize your reliability and punctuality, and give an example of a time you maintained high attendance in a demanding job.

    5. Brush up on compliance basics: While not explicitly stated, understanding the legal boundaries of debt collection (like not harassing clients) can set you apart. Mention any training or knowledge you have in this area.

    6. Practice clear, professional communication: You'll be judged on your phone manner. Record yourself explaining a repayment plan and listen for clarity and tone. Aim for a confident, respectful voice.

    7. Show resilience under pressure: The job involves daily targets and tough conversations. Share a story where you stayed productive despite a stressful situation, and how you kept your performance up.

    8. Ask smart questions in the interview: Inquire about the team's current collection strategies, the CRM they use, and how success is measured. This shows you're thinking about the role's real demands.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
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    Tags

    debt collection
    negotiation
    communication
    Excel
    CRM