Customer Experience Intern-Busia at Oasis Healthcare in Busia, Kenya

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    Customer Experience Intern-Busia

    Oasis HealthcareBusia, Kenya

    Posted

    1 day ago

    Apply by

    20 Sept

    Full Time
    On Site
    Internship
    Healthcare, Medical & Pharmaceutical
    Customer Service & Support

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    Job Description

    Customer Experience Intern-Busia at Oasis Healthcare — Busia, Kenya.

    Key Responsibilities

    • Support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring patient experience standards.
    • Support the delivery of excellent patient and customer experience across the facility.
    • Welcome, guide, and assist patients and visitors with general service-related inquiries.
    • Collect, document, and follow up on patient feedback, complaints, and compliments.
    • Assist in monitoring customer experience and identifying service gaps.
    • Support customer satisfaction surveys and other customer experience initiatives.
    • Escalate customer concerns requiring further intervention to the appropriate supervisor.
    • Maintain accurate customer experience records and assist in preparing reports.
    • Support implementation of customer experience improvement initiatives.
    • Perform any other duties assigned by the supervisor.

    Required Qualifications

    • Bachelor's Degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration, or a related field.
    • Must have graduated within the last two 2 years.
    • Excellent communication and interpersonal skills.
    • Good listening and problem-solving skills.
    • Professional, courteous, and confident in dealing with people.
    • Good computer skills and attention to detail.
    • A proactive, enthusiastic, and willing-to-learn attitude.

    Interested and qualified candidates should forward their CV to: hr@oasishealthcaregroup.com using the position as subject of email.

    Job Details

    Job Function

    Customer Service & Support

    Education Level

    Bachelor’s Degree

    Additional Information

    How to Apply: Send your application to hr@oasishealthcaregroup.com.

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    Tags

    Customer Care
    Success and Service
    Internships
    Healthcare / Medical