Customer Service Officer

We are an Energy Services company offering Smart Metering, Water & Electricity Utilities Billing, Energy Management & Renewable Energy Solutions for residential, commercial & industrial customers. We are looking for someone who is naturally empathetic, highly organised, and quick on their feet, someone who is passionate about delivering exceptional customer experiences, solving problems, and thrives in a fast-paced environment. If you have knowledge within the Real-Estate sector: Construction, Property Management, Building Services Maintenance, Electrical or Plumbing that will be an added advantage.We are looking for a sharp, empathetic, and highly organised Customer Support Executive to join our growing CS team. This is a hands-on role at the front line of our customer interactions: handling inquiries, resolving issues, managing escalations, and ensuring every customer feels heard, helped, and confident in M-PAYA. The ideal candidate should understand how to navigate urgency without losing empathy, and is comfortable working with CRM tools and support platforms.

Givva Wealthtech Limited is seeking a Customer Service Manager to lead its customer service department and operations in Nairobi. The role focuses on driving a customer-centric culture, optimizing workforce capacity, and ensuring timely, quality support across the company's financial products. The manager will handle escalations, oversee onboarding, analyze performance data, and champion people management to enhance customer satisfaction and regulatory compliance.

Our client is seeking a highly organized, proactive, and detail-oriented Service Desk Coordinator to support the smooth delivery of after-sales service operations. The role will be responsible for converting findings from preventive maintenance visits, call-outs, and support issues into accurate and timely commercial quotations. The successful candidate will also work closely with the Support Coordinator to keep preventive maintenance schedules on track, follow up on outstanding client approvals, and provide effective client communication.

This role is responsible for client communication for designated account relationships and contracts, responding to clients in a timely manner with complete and accurate information. The position involves managing day-to-day communication with clients and insurers through email, phone, and letter, with email and calls as primary channels. The role also includes handling customer interactions, coordinating follow-ups, and ensuring efficient communication workflows.

Reporting to the Marketing Officer, the role supports the development and implementation of digital marketing activities that enhance the Sacco's online visibility, engagement and reputation through creative digital campaigns, relevant content and data-driven communication initiatives. The role combines digital marketing execution with customer experience responsibilities, including managing digital channels, supporting campaigns, monitoring engagement, responding to customer enquiries and maintaining accurate records of customer interactions.

This role leads the end-to-end customer order-to-delivery interface for transport operations, coordinating order execution, distributor engagement, driver deployment, and cross-functional service recovery. The position ensures reliable, accurate, and timely deliveries, transparent customer communication, and disciplined performance improvement to strengthen customer satisfaction and operational efficiency.