Field Technician at VSquared Networks in Nairobi, Kenya

    VSquared Networks logo

    Field Technician

    VSquared NetworksNairobi, Kenya

    Posted

    4 days ago

    Apply by

    2 Sept

    Contractor
    On Site
    Entry
    ICT & Telecommunications
    Trades & Services

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    Job Description

    VSquared Networks is seeking a Field Technician for a contract, on-site position based in Nairobi County, Kenya. The role involves installing, configuring, and maintaining fiber internet connections at customer locations, including homes, businesses, and institutions. The technician will perform site surveys, route and terminate fiber cables, test connectivity, troubleshoot network and hardware issues, and resolve service interruptions. The position requires direct customer interaction and adherence to safety and company standards.

    Key Responsibilities

    • Install, configure, and maintain fiber internet connections at customer locations.
    • Perform site surveys, route and terminate fiber cables, test connectivity.
    • Troubleshoot network and hardware issues and resolve service interruptions.
    • Document work performed and update service tickets.
    • Maintain tools and equipment and follow safety and company standards.
    • Interact directly with customers, provide clear explanations of services and equipment.
    • Support the technical team in meeting service quality and response time targets.

    Required Qualifications

    • Technical expertise in fiber installation and maintenance, including fiber splicing, cable routing, and use of testing tools e.g., OTDR, light meters.
    • Knowledge of basic networking concepts such as IP addressing, routers, switches, Wi-Fi configuration, and customer premise equipment setup.
    • Strong troubleshooting and problem-solving skills for resolving connectivity issues, hardware faults, and service disruptions in the field.
    • Clear communication and customer service skills to explain technical information, manage expectations, and maintain professional interactions on-site.
    • Ability to work independently in the field, manage time effectively, and follow standard operating procedures and safety guidelines.
    • Comfort with physical field work, including working at heights, handling cabling, and operating in varied outdoor and indoor environments.
    • Relevant technical certification or diploma in telecommunications, networking, electrical engineering, or a related field is highly beneficial.
    • Previous experience as a field technician, network technician, or similar role in an ISP or telecommunications environment is an advantage.
    • Valid driver's license and reliable access to transportation for travel within Nairobi County and nearby areas, as required.

    Job Details

    Job Function

    Trades & Services

    Education Level

    Diploma

    Area of Study

    Engineering

    Field of Study

    Telecommunications

    Languages

    English

    Additional Information

    How to Apply: Go to VSquared Networks on www.linkedin.com to apply.

    Master the Fiber Toolkit Before You Step On Site

    This role lives and dies by your hands-on skill with fiber tools and your ability to keep customers calm when their connection drops. Hiring managers will probe how quickly you can isolate a fault and whether you can explain the fix in plain language.

    1. Prove your splicing and testing chops: On your CV, list the specific tools you have used—OTDR, light meters, fusion splicers—and give a concrete example of a tricky installation or repair you completed. If you have certifications like CFOT or manufacturer training, put them front and center.

    2. Brush up on networking basics: Expect questions on IP addressing, router and switch configuration, and Wi-Fi setup. Review common issues like IP conflicts and signal interference, and be ready to walk through a troubleshooting flow.

    3. Show you can handle the physical grind: This job involves heights, cabling, and outdoor work. Mention any relevant physical experience—climbing ladders, working in confined spaces—and emphasize your comfort with safety protocols.

    4. Prepare a customer-service story: You will deal with frustrated customers. Think of a time you explained a technical issue to a non-technical person or turned an angry customer into a satisfied one. Practice telling that story concisely.

    5. Know the Nairobi geography: Since you'll travel within Nairobi County, familiarity with the city's layout and traffic patterns is a plus. Mention your knowledge of different areas and your reliable transport.

    6. Highlight your independence: Field techs work alone often. Give an example of a time you solved a problem without supervision, showing you can manage your time and make sound decisions on the spot.

    7. Emphasize documentation discipline: Updating tickets and logging work is part of the job. Show you are organized and detail-oriented—mention any experience with ticketing systems or report writing.

    8. Ask smart questions: In the interview, ask about the team's response time targets, the typical fiber network architecture, and what tools the company provides. This shows you are thinking about the real work.

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    Tags

    fiber installation
    networking
    troubleshooting
    OTDR
    customer service