Front Office Supervisor at Diani Beach Hospital in Nairobi, Kenya

    Diani Beach Hospital logo

    Front Office Supervisor

    Diani Beach HospitalNairobi, Kenya

    Posted

    1 week ago

    Apply by

    28 Aug

    Full Time
    On Site
    Mid
    Healthcare, Medical & Pharmaceutical
    Admin & Office

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    Job Description

    Diani Beach Hospital is seeking a Front Office Supervisor to oversee front-office operations, ensuring efficient patient management and high-quality customer service. The role involves supervising front-office staff, managing patient flow, and coordinating with hospital departments to maintain smooth operations.

    Key Responsibilities

    • Supervise front-office staff and daily operations.
    • Manage patient registration, admissions, and discharge processes.
    • Ensure high standards of customer service and patient satisfaction.
    • Coordinate with clinical and administrative departments for efficient patient flow.
    • Handle patient inquiries, complaints, and escalations.
    • Maintain accurate records and reports.

    Required Qualifications

    • Diploma/Degree in Business Administration, Health Records, Hospitality, Healthcare Administration or related field.
    • Minimum 3 years' relevant experience, including supervisory experience.
    • Experience in hospital/front-office operations and patient management.
    • Strong leadership communication, customer service, and problem-solving skills.
    • Experience with hospital management systems is an added advantage.

    Job Details

    Job Function

    Admin & Office

    Minimum Experience

    3 years

    Education Level

    Diploma

    Area of Study

    Business

    Field of Study

    Business Administration

    Languages

    English

    Additional Information

    How to Apply: Send your application to hr@dianibeachhospital.com.

    Master the Front Desk Flow Before You Apply

    This role is about keeping a hospital's front office running smoothly under pressure. Hiring managers will look for proof you can lead a team, handle patient interactions with empathy, and keep records accurate.

    1. Show supervisory experience clearly: On your CV, highlight any team lead or supervisory roles, even if informal. Use numbers: how many staff you guided, daily patient volume, or wait-time reductions you achieved.

    2. Prove you know hospital operations: Mention specific tasks like patient registration, admissions, or discharge coordination. If you've used hospital management systems, name them—this is a plus.

    3. Prepare for customer service questions: Expect scenarios about handling angry patients or busy reception moments. Have a clear example where you turned a complaint into a positive outcome.

    4. Brush up on healthcare basics: Understand patient confidentiality (e.g., HIPAA-like rules), triage flow, and how front office connects with clinical teams. This shows you're not just a general admin.

    5. Tailor your CV to the job: Use keywords from the posting like 'patient management', 'supervisory experience', and 'hospital front-office'. This helps you pass automated screens.

    6. Prepare a leadership story: Be ready to describe a time you motivated your team during a crisis or busy period. Focus on your communication and problem-solving.

    7. Ask smart questions in the interview: Inquire about the hospital's patient flow, current front-office challenges, or the team size. This shows genuine interest and strategic thinking.

    8. Follow up professionally: After applying, send a polite email to hr@dianibeachhospital.com to confirm receipt. This demonstrates initiative and attention to detail.

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    Tags

    front office
    supervision
    patient management
    customer service
    hospital operations