Hardware Support Specialist at KCB Bank Kenya in Nairobi, Kenya

    KCB Bank Kenya logo

    Hardware Support Specialist

    KCB Bank KenyaNairobi, Kenya

    Posted

    2 days ago

    Apply by

    28 Aug

    Full Time
    On Site
    Mid
    Banking, Insurance & Financial Services
    IT & Software

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    Job Description

    KCB Bank Kenya is seeking a Hardware Support Specialist to manage and support end-user hardware and related peripherals. The role involves mass deployment and support solutions, operating systems management, and network services. The successful candidate will ensure efficient IT support operations within the bank.

    Key Responsibilities

    • Manage and support end user hardware and related peripherals.
    • Implement mass deployment and support solutions including cloning, SCCM, and patch management.
    • Support operating systems including Windows and Unix.
    • Handle network services and protocols.
    • Support internetworking technology.
    • Manage Active Directory Domain Services.
    • Support messaging and collaboration tools.
    • Manage database management systems.

    Required Qualifications

    • Bachelor's degree in IT or related sciences.
    • Professional qualification/certification in project management is an added advantage.
    • Professional qualification/certification in MCSE, CompTIA A+.
    • 2 years' work experience in the same or related role, with at least:
    • 2 years' experience/Knowledge of end user hardware and related peripherals.
    • 1-year experience or knowledge of mass deployment and support solutions cloning, SCCM, patch management.
    • 2 years' experience or knowledge in Operating systems windows, Unix.
    • 1-year experience in Network Services and protocols.
    • 1-year experience in Internetworking Technology.
    • 1-year experience in Active Directory Domain Services.
    • 1-year experience in Messaging and Collaboration is desired.
    • 1-year experience in Database management systems is desired.

    Job Details

    Job Function

    IT & Software

    Minimum Experience

    2 years

    Education Level

    Bachelor’s Degree

    Area of Study

    IT

    Field of Study

    Information Technology

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified candidates should apply online via the KCB Bank Kenya career portal at https://eoin.fa.em3.oraclecloud.com.

    Show Your Hardware Troubleshooting Chops

    This role is all about keeping the bank's hardware and systems running smoothly. Hiring managers will look for proof you can handle end-user devices, deploy software at scale, and keep systems secure and updated.

    1. Highlight your hands-on hardware experience: On your CV, list specific hardware you've supported—desktops, laptops, printers, and peripherals. Mention any large-scale deployment projects you've been part of, and quantify them if possible (e.g., 'deployed 500+ machines').

    2. Certifications matter: MCSE and CompTIA A+ are specifically mentioned, so if you have them, make them prominent. If not, consider getting at least one before applying—it shows commitment and foundational knowledge.

    3. Show your SCCM and cloning skills: These are key for mass deployment. Describe any experience you have with SCCM, imaging, or patch management tools. Even lab experience can be relevant if you frame it well.

    4. Be ready to discuss Active Directory: You'll likely be asked about user management, group policies, and domain services. Prepare a few examples of how you've used AD in previous roles.

    5. Understand the banking environment: Banks have strict security and compliance requirements. Show that you understand the importance of data protection and can work within those constraints.

    6. Prepare for scenario questions: Expect questions like 'A user's laptop won't boot—what do you do?' Walk through your troubleshooting process step by step, showing logic and method.

    7. Emphasize your communication skills: You'll be dealing with non-technical staff daily. Give examples of how you've explained technical issues to non-technical people or trained users.

    8. Research KCB's IT setup: Look into the bank's technology stack and any recent IT initiatives. Mentioning something specific in your interview shows genuine interest and preparation.

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    Tags

    hardware support
    MCSE
    CompTIA A+
    SCCM
    Active Directory