HMIS Implementation & Operations Specialist

Support end-to-end implementation and post-go-live operations of the Hospital Management Information System (HMIS) across Level 5 and Level 6 public health facilities, ensuring smooth deployment, user adoption, and stabilization in line with MOH/DHA requirements and project go-live timelines.

• Support facility-level HMIS rollout activities, including site readiness assessments, master data preparation, system configuration, and cutover execution.
• Coordinate and execute User Acceptance Testing (UAT) activities by preparing test scripts, managing defect logs, validating system fixes, and facilitating business sign-off.
• Deliver end-user training, super-user enablement, and on-site floor support across clinical and administrative modules, including Outpatient (OPD), Inpatient (IPD), Pharmacy, Laboratory, Radiology, Billing, and Stores.
• Provide go-live and hypercare support by performing issue triage, coordinating escalations to L2/L3 support teams, and maintaining daily issue logs and implementation status reports.
• Support integration testing and validation activities involving SHA/SHIF workflows, eligibility verification, claims processing, and third-party systems such as LIS, RIS/PACS, ERP platforms, and other healthcare applications.
• Monitor and report implementation readiness using Go-Live checklists, show-stopper assessments, Go/No-Go criteria, and project risk registers, escalating issues to the Project Manager where necessary.
• Support mock cutover exercises, dry-run activities, and data migration verification, including patient master records, item masters, tariffs, opening balances, and transactional data.
• Assist in transitioning production support to the Service Desk, NOC, and SOC teams by preparing SOPs, runbooks, knowledge base articles, and operational handover documentation.
• Liaise effectively with hospital leadership, Ministry of Health (MOH), Digital Health Agency (DHA), implementation partners, vendors, and other project stakeholders.
• Prepare and maintain implementation documentation, including meeting minutes, action trackers, issue logs, risk registers, status reports, and project progress updates.
• Monitor implementation milestones, deliverables, and key performance indicators, proactively identifying and escalating implementation risks.
• Contribute to continuous improvement initiatives by identifying process optimization opportunities, documenting lessons learned, and recommending enhancements to HMIS implementation methodologies.

• Bachelor's degree in Health Informatics, Information Technology, Computer Science, Health Information Management, Nursing, Clinical Medicine, or a related field.
• Minimum of 2 years' experience implementing Hospital Management Information Systems (HMIS), Electronic Medical Records (EMRs), or other digital health solutions within hospital environments.
• Demonstrated experience participating in at least one end-to-end HMIS/EMR implementation, including system configuration, User Acceptance Testing (UAT), go-live, hypercare, and post-implementation support at a referral or high-volume healthcare facility.
• Strong understanding of end-to-end hospital workflows, including patient registration, outpatient (OPD), inpatient (IPD), laboratory, pharmacy, radiology, billing, stores, and discharge processes.
• Hands-on experience coordinating User Acceptance Testing (UAT), defect management, end-user training, cutover planning, go-live support, and hypercare activities.
• Excellent stakeholder management, communication, and interpersonal skills with the ability to engage clinical, administrative, technical, and executive stakeholders.
• Strong documentation skills with experience maintaining issue logs, project trackers, Standard Operating Procedures (SOPs), implementation reports, and knowledge transfer documentation.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to resolve implementation issues in fast-paced healthcare environments.
• Ability to work effectively under pressure during critical implementation phases, including go-live windows, extended working hours, and weekend deployments.
• Willingness and ability to travel extensively and be stationed at healthcare facilities during implementation, go-live, and post-implementation support phases.
• Familiarity with Kenya's public health system structures (MOH, county facilities, SHA/SHIF); Experience with HL7/FHIR interfaces or system integration testing.