HR Assistant JR at Solvo Global in Nairobi, Kenya

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    HR Assistant JR

    Solvo GlobalNairobi, Kenya

    Posted

    6 days ago

    Apply by

    31 Aug

    Full Time
    On Site
    Entry
    ICT & Telecommunications
    Human Resources & Recruitment

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    Job Description

    We are seeking a Benefits Associate Retirement to join our team in Kenya. This position is 100% operations-focused and will be responsible for executing activities related to retirement plan administration, contribution reconciliation, information validation, and issue resolution, ensuring process accuracy and compliance with client requirements.

    Key Responsibilities

    • Manage benefit enrollments and updates in the system based on employee and employer requests.
    • Process retirement plan contributions and follow up to ensure proper receipt by providers.
    • Identify, analyze, and resolve discrepancies related to contributions and retirement plan administration.
    • Create, modify, and terminate loans and retirement plans within the system.
    • Execute corrections and adjustments requested by clients, including calculations related to employee and employer contributions.
    • Maintain up-to-date payment information and transaction records in tracking tools.
    • Respond to internal and external client inquiries through emails, cases, and assigned tasks.
    • Participate in special projects related to retirement and benefits processes.
    • Provide operational support to the team as needed.
    • Perform other duties assigned by the team leader or supervisor.

    Required Qualifications

    • Technical degree, technological degree, or current studies in Human Resources, Business Administration, Accounting, or related fields.
    • Intermediate English proficiency reading, writing, and speaking.
    • Intermediate knowledge of Microsoft Office tools.
    • Minimum of 6 months of work experience.
    • Benefits administration.
    • Human Resources.
    • Administrative processes.
    • Customer service.
    • Data management and reconciliations.
    • Attention to detail.
    • Organization and process follow-up.
    • Teamwork.
    • Analytical skills.
    • Ability to work under pressure and manage frustration.
    • Customer service orientation.

    Job Details

    Job Function

    Human Resources & Recruitment

    Education Level

    Bachelor’s Degree

    Area of Study

    Business

    Field of Study

    Human Resources

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified? Go to Solvo Global on www.linkedin.com to apply.

    Master the Retirement Plan Admin Screen

    This role is all about precision in retirement plan administration and contribution reconciliation. Hiring managers will probe your ability to handle data, resolve discrepancies, and manage client inquiries with care.

    1. Show proof of accuracy: On your CV, highlight any experience where you managed data, reconciled numbers, or handled benefits administration. Use specific examples like 'reconciled monthly contributions for 200+ employees' to demonstrate your precision.

    2. Brush up on retirement plans: Familiarize yourself with common retirement plan types (e.g., 401(k), pension) and their administration processes. Even if your experience is basic, showing you understand the terminology will set you apart.

    3. Prepare for Excel tests: Expect to be tested on your Microsoft Office skills, especially Excel. Practice using VLOOKUP, pivot tables, and data validation to handle reconciliations efficiently.

    4. Practice client communication: Since you'll respond to inquiries via email and cases, prepare examples of how you've handled difficult client questions with professionalism and clarity.

    5. Highlight your attention to detail: Use your CV and interview answers to show how you catch errors and ensure accuracy. For instance, describe a time you identified a discrepancy and corrected it before it became a problem.

    6. Understand the operations focus: This is a 100% operations role, so emphasize your ability to follow processes, meet deadlines, and work under pressure. Share examples of how you've managed multiple tasks without compromising quality.

    7. Show teamwork and collaboration: You'll support the team and participate in special projects. Talk about times you've worked in a team to achieve a common goal, especially in a fast-paced environment.

    8. Prepare for behavioral questions: Expect questions about how you handle frustration and pressure. Use the STAR method to structure your answers, focusing on your problem-solving and resilience.

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    Tags

    Benefits Administration
    Retirement Plans
    Human Resources
    Microsoft Office
    Customer Service