Piedmont Global is a Strategic Globalization Organization (SGO) that combines cultural fluency, strategic insight, and custom technology to help organizations scale globally, navigate complexity, and operate seamlessly across cultures, markets, and systems. Headquartered in Washington, D.C., Piedmont Global operates with a distributed global team spanning five continents.

Piedmont Global is seeking a detail-oriented and process-driven Interpretation Billing and Analytics Specialist to support accurate, efficient, and timely billing operations for its global interpreting services. This role is critical to ensuring billing accuracy, operational efficiency, financial reporting, and strong collaboration between the Interpretation and Accounting teams.

The Interpretation Billing and Analytics Specialist is responsible for coordinating billing operations, financial reporting, insurance eligibility verification, and process optimization for the interpreting department. The role involves close collaboration with Accounting to develop, document, train, and enforce standardized billing processes while resolving discrepancies and ensuring compliance with company policies.

1. Identify and implement improvements to billing workflows to enhance efficiency and accuracy.
2. Develop, document, and maintain standard operating procedures (SOPs) for billing and insurance verification.
3. Train and provide oversight to Interpretation and Accounting teams to ensure consistent process adherence.
4. Prepare and issue accurate, timely invoices for interpreting services.
5. Coordinate with Accounting to ensure invoices are correctly delivered, recorded, and reconciled.
6. Verify insurance eligibility for interpreting encounters.
7. Determine whether services should be billed to insurance or directly to clients.
8. Maintain current knowledge of insurance policies, procedures, and coverage requirements.
9. Resolve billing discrepancies and financial issues in partnership with the Accounting team.
10. Ensure accurate recording of all financial transactions related to interpreting services.
11. Develop and implement best practices for interpretation billing.
12. Respond to client inquiries regarding invoices and billing statements.
13. Investigate and resolve billing disputes promptly and professionally.
14. Maintain positive client relationships through effective communication.
15. Maintain detailed and accurate billing records.
16. Ensure billing activities comply with company policies and regulatory requirements.
17. Document billing processes and provide training materials.
18. Prepare and deliver financial and operational reports.

1. Minimum of 2 years’ experience in billing and data analytics.
2. At least 2 years’ experience in billing reconciliation.
3. Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, macros, and complex formulas.
4. Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook).
5. Experience with database management, Microsoft Power Automate, or interpreting scheduling software.
6. Excellent organizational and time management skills.
7. High attention to detail and data accuracy.
8. Strong written and verbal communication skills.
9. Ability to work independently and collaboratively.
10. High level of professionalism and customer service orientation.
11. Experience in financial management, health insurance claims, or the language services industry (Preferred).