Posted: 1/22/2026
    Valid until: 2/22/2026

    Operations Customer Expert (German Speaking) at Teleperformance Kenya

    Teleperformance Kenya
    Nairobi, Kenya
    FULL TIME
    ON SITE
    Entry
    Business Process Outsourcing (BPO)

    Job Description

    TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.

    This role is for an Operations Customer Expert (German Speaking) at Teleperformance Kenya, a full-time, on-site position based in Nairobi.

    Key Responsibilities

    1. Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
    2. Responding promptly to customer inquiries via phone and through emails and chats.
    3. Communicating with customers through various channels.
    4. Acknowledging and resolving customer complaints.
    5. Knowing our products inside and out to enable you respond to customer inquiries efficiently.
    6. Keeping records of customer interactions, transactions, comments, and complaints.
    7. Communicating and coordinating with colleagues as necessary.
    8. Providing feedback on the efficiency of the customer service process.
    9. Ensuring customer satisfaction and providing professional customer support.
    10. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
    11. Managing database records, drafting status reports on customer service issues.
    12. Data entry and research as required to troubleshoot customer problems.

    Required Qualifications

    1. Minimum of 1 year experience in Customer Service.
    2. Degree/Diploma in any related field.
    3. B2 and above German preferred.
    4. Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing.
    5. Great people skills.
    6. A sales-oriented approach.
    7. Proactive personality and self-motivator.
    8. Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
    9. Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment.
    10. Outstanding written and verbal communication skills, great phone etiquette and elevated speech.
    11. Should be flexible to work in shifts both day and night.

    Job Details

    Salary Type

    Monthly

    Job Function

    Customer Service & Support

    Minimum Experience

    1 years

    Education Level

    Bachelor’s Degree

    Additional Information

    How to Apply: Interested and qualified candidates should apply using the Apply Now button below.

    Tips for this role:

    1. Clearly highlight your German language proficiency (B2 and above) and any prior customer service experience in your application materials.

    2. Emphasize your strong communication skills, empathy, and problem-solving abilities, as these are crucial for success in a customer-facing role.

    3. Showcase your flexibility for working in shifts and your ability to quickly learn and retain information about products and services.

    4. Be prepared to discuss how you handle challenging customer interactions and demonstrate your sales-oriented approach during interviews.

    CareerSasa Safety Alert: We strongly advise job seekers not to make any payment to employers or agencies during the recruitment process. If you're asked to pay for training, interviews, or job placement, report the job immediately using the "Flag" button. CareerSasa thoroughly vets postings, but we encourage all applicants to stay vigilant and verify opportunities independently.
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