Posted: 1/22/2026
    Valid until: 2/28/2026

    Operations Customer Expert (French Speaking) at Teleperformance Kenya

    Teleperformance Kenya
    Nairobi, Kenya
    FULL TIME
    ON SITE
    Entry
    Business Process Outsourcing (BPO)

    Job Description

    TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.

    Key Responsibilities

    1. Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
    2. Responding promptly to customer inquiries via phone and through emails and chats.
    3. Communicating with customers through various channels.
    4. Acknowledging and resolving customer complaints.
    5. Knowing our products inside and out to enable you respond to customer inquiries efficiently.
    6. Keeping records of customer interactions, transactions, comments, and complaints.
    7. Communicating and coordinating with colleagues as necessary.
    8. Providing feedback on the efficiency of the customer service process.
    9. Ensuring customer satisfaction and providing professional customer support.
    10. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
    11. Managing database records, drafting status reports on customer service issues.
    12. Data entry and research as required to troubleshoot customer problems

    Required Qualifications

    1. Minimum of 1 year experience in Customer Service
    2. Degree/Diploma in any related field
    3. B2 and above French speakers preferred
    4. Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
    5. Great people skills
    6. A sales-oriented approach
    7. Proactive personality and self-motivator
    8. Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications
    9. Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
    10. Outstanding written and verbal communication skills, great phone etiquette and elevated speech
    11. Should be flexible to work in shifts both day and night

    Job Details

    Salary Type

    Monthly

    Job Function

    Customer Service & Support

    Minimum Experience

    1 years

    Education Level

    Bachelor’s Degree

    Additional Information

    How to Apply: Interested and qualified candidates should apply using the Apply Now button below.

    Tips:

    1. Clearly highlight your B2+ French fluency and any prior experience in French-speaking customer service roles in your CV and cover letter.

    2. Emphasize your strong communication, problem-solving, and empathy skills, providing examples of how you've handled customer inquiries or complaints effectively.

    3. Demonstrate your flexibility and willingness to work in shifts (day and night) and your proactive, self-motivated approach to customer satisfaction.

    4. Research Teleperformance and, if possible, the types of products or services their clients offer to show your preparedness and interest during the interview.

    CareerSasa Safety Alert: We strongly advise job seekers not to make any payment to employers or agencies during the recruitment process. If you're asked to pay for training, interviews, or job placement, report the job immediately using the "Flag" button. CareerSasa thoroughly vets postings, but we encourage all applicants to stay vigilant and verify opportunities independently.
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