Project Coordinator at Teleperformance Kenya in Nairobi, Kenya

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    Project Coordinator

    Teleperformance KenyaNairobi, Kenya

    Posted

    1 week ago

    Apply by

    26 Aug

    Full Time
    On Site
    Mid
    ICT & Telecommunications
    Product & Project Management

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    Job Description

    You will be accountable for the full life cycle, end to end delivery of multiple operational, business, IT and telephony focused projects, through the effective management of multi-disciplined project teams and using planning tools including MS Project and Timeline. You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace. The ideal candidate must have experience in account management, 3rd party Internal and External vendor management, project management and/or operations management within a Contact Centre environment.

    Key Responsibilities

    • Manage the full life cycle, end to end delivery of multiple operational, business, IT and telephony focused projects.
    • Effectively manage multi-disciplined project teams using planning tools including MS Project and Timeline.
    • Work with conflicting deadlines in a pressurised environment and provide quality solutions at pace.
    • Manage simultaneous complex projects and work across internal and external teams.
    • Demonstrate ability and experience of conflict management to resolution.
    • Work remotely with colleagues, clients and external suppliers.
    • Manage changing requirements, action rapid impact analysis and make recommendations.
    • Apply Prince2 methodology, Agile delivery, planning, governance, and reporting.
    • Manage risks and issues and report on them.
    • Demonstrate strong IT skills, including MS Office suite, MS Project and MS Planner.

    Required Qualifications

    • Educated to degree level or equivalent
    • Must have experience of sole responsibility for end to end project delivery within a Contact Centre or similar environment
    • Experience of external customer facing projects
    • Outstanding stakeholder relationship skills internal and external
    • Proven delivery of cross functional projects, ideally including over £1m initiatives
    • Experience of operational improvement projects, IT application development and deployment projects, telephony projects
    • Current Prince 2 Practitioner qualification
    • Agile qualification preferred

    Job Details

    Job Function

    Product & Project Management

    Education Level

    Bachelor’s Degree

    Additional Information

    How to Apply: Interested and qualified? Go to Teleperformance Kenya on tpkenya.seamlesshiring.com to apply.

    Show Prince2 Discipline and Contact Centre Know-How

    This role lives at the intersection of project governance and contact centre operations. Hiring managers will probe how you've run end-to-end deliveries under pressure, so your CV and interview answers need to show structured thinking and real ownership.

    1. Lead with your Prince2 Practitioner badge: Put it right under your name. If you're certified, say so early; if you're not, be upfront and show how you've applied Prince2 principles anyway. Mention specific artefacts like PID, highlight reports, and risk logs you've used.

    2. Quantify your project wins: Use numbers: budgets, team sizes, timelines, and business impact. For example, 'Delivered a telephony migration for 200 agents, cutting call handling time by 15%.' Numbers make your experience tangible.

    3. Prepare a contact centre scenario: Expect questions about managing multiple stakeholders, shifting priorities, and tight SLAs. Have a story where you balanced customer experience with operational efficiency, and explain your decision process.

    4. Show your tool fluency: Be ready to talk about MS Project, MS Planner, and Timeline. Mention how you used them for scheduling, resource allocation, and tracking. If you've used Jira or other tools, mention that too.

    5. Demonstrate conflict resolution: This posting stresses conflict management. Prepare an example where you mediated between internal teams or with a client, and how you reached a win-win.

    6. Highlight cross-functional delivery: Emphasize projects that involved IT, operations, and telephony. Show how you coordinated different departments and external vendors to hit a common goal.

    7. Show you can work autonomously: Give an example where you took initiative, made decisions, and escalated only when needed. Mention how you kept stakeholders informed without constant check-ins.

    8. Tailor your CV for the contact centre context: Use keywords like 'contact centre', 'customer facing', 'operational improvement', and 'telephony'. Mirror the language of the posting to pass ATS and catch the recruiter's eye.

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    Tags

    project management
    Prince2
    Agile
    MS Project
    contact centre