Higher Education Loans Board HELB

The job holder is responsible for supervising reviews of the Institution's IT Systems and infrastructure and forensic audits and providing assurance to Management on the adequacy of the internal controls, ensuring that systems are effective and efficient in preventing fraud, losses, safeguarding institution assets and driving the attainment of Institutions strategic objectives.

The office holder will be responsible for creating artistic concepts, supervising the creative team, and collating the creative and design needs for HELB.

The job holder will be responsible for formulating artistic concepts, designing business branding material, managing events, tracking productivity, developing and reviewing rest schedules from all editorial and creative products.

The job holder will be responsible for ensuring effective delivery of quality customer service to walk-in customers at Huduma Centres, email and telephone call inquiries across the country while ensuring effective delivery of quality customer service across the Contact Centre customer service channels Inbound calls, Outbound calls, Emails, web chats, website, and social media, across the country and from diaspora customers.

The job holder is responsible for driving official institution's motor vehicles to facilitate business operations and ensuring that all vehicles are maintained and in serviceable condition.

The job holder is responsible for formulating, reviewing and monitoring statutory and legal policies and procedures relating to litigation, prosecution and alternative dispute resolution processes.