Business Planning and Market Development Analyst

The role supports OPS Africa by coordinating inputs from regional commercial teams and key support functions into accurate, executive-ready materials for planning, market development, performance reporting, and strategic initiatives, while using AI, automation, dashboards, and structured analysis to improve quality, reduce manual effort, and accelerate insight generation.

• Reporting for management forums.
• Run a review of receivables aging with support of the account managers.
• Timely and quality submissions for quarterly risk audits.
• Responsible for annual Net Promoter Score surveys.
• Reporting of individual sales performance.
• Weekly reporting of sales activities in each region.
• Create and update process documents.
• Create and update comprehensive industry, competitor and customer models including, but not limited to, market share, growth projections and trends, and market forces.
• Perform analysis of key industry trends; the general social economic and political environment; legal and regulatory issues; customers; current and potential competitors.
• Provide market and competitive insights through presentations and reports to the team to support strategic and tactical decision-making and for use in presentations by the team's leaders.
• Supply the market and competitive intelligence component of strategic planning, and proactively make recommendations to the team concerning key intelligence items that require further consideration.
• Maintain up-to-date knowledge of data sources, evaluating their credibility and potential utility, and leverages them for the team.
• Maintain an in-depth knowledge of designated markets and trends through reading reports, market research, data manipulation and financial modeling and analysis.
• Develop and maintain relationships with key internal stakeholders to identify emerging needs and business challenges.
• Collaborate with the team to enhance their use of strategic analysis and market and competitor intelligence.

• Graduate in business, statistics, economics, finance or related field
• Minimum of 4 years of experience, with at least 2 years in payments industry preferably in Africa
• Strong understanding of payments industry basics, data gathering and analysis, basic strategy frameworks
• Intermediate knowledge of MS PowerPoint and Excel, with aptitude to become an expert
• Proven track record of process improvement and analyzing industry information to deliver insights
• Fluency in written and spoken English is essential. Fluency in Arabic and/or French will be highly valued
• Excellent communication skills combined with the ability to successfully move between addressing major strategic challenges and very tactical initiatives
• Strong project management and organizational skills: Coordination experience that facilitates the successful delivery against a complex agenda of tasks, in a matrix structure, successfully navigating around different functions
• Analytical and data-driven decision-making capabilities: An ability to analyze and make sense of large amounts of information
• High degree of independent judgement, with an ability to handle confidential and sensitive information
• Strategic thinking and problem-solving abilities.
• Ability to manage change and drive continuous improvement.
• Primarily office-based
• Fast-paced and dynamic work environment.