How to Apply: Send your application and updated CV to vacancies@heritage.co.ke by 31st August 2026. Clearly state the job title on the subject heading.
Own the Numbers Behind the Strategy
This COO role sits at the intersection of insurance operations, health business performance, and executive leadership. The hiring panel will probe how you've translated strategy into operational results, managed P&L, and led senior teams through change.
1. Quantify your operational wins: On your CV, show numbers that matter: premium growth, claims turnaround times, cost savings, retention rates, or customer satisfaction scores. For example, "Reduced claims processing time by 30% while maintaining accuracy."
2. Prepare a health business case study: Be ready to discuss how you've managed a health insurance portfolio, including provider negotiations, claims management, and profitability. Have a specific example of improving portfolio quality or reducing loss ratios.
3. Show digital transformation leadership: Expect questions on automation and data-led decision-making. Highlight a project where you introduced new technology or processes that improved efficiency or customer experience.
4. Demonstrate regulatory fluency: Insurance is heavily regulated. Be prepared to talk about your experience with KYC, AML, data protection, and reinsurance compliance. Mention any audits or regulatory interactions you've handled.
5. Prove your people leadership: As a COO, you'll lead senior managers. Share examples of how you've built teams, developed successors, and fostered a culture of accountability. Use the STAR method to structure your stories.
6. Align with the company's strategy: Research Liberty Life's current priorities and market position. In your application and interview, show how your experience can help achieve their growth and customer experience goals.
7. Prepare for board-level communication: You'll advise the MD and possibly the board. Practice presenting complex operational issues clearly and concisely, with a focus on strategic implications.
8. Show commercial acumen: Be ready to discuss how you've balanced cost control with service quality. Have examples of making tough trade-offs to improve profitability without sacrificing customer outcomes.