About the Role
Are you a visionary technology leader ready to redefine the digital payments landscape in Kenya?
MAL Consultancy — on behalf of a leading real-time payment services company — is seeking an accomplished Chief Technology & Operations Officer (CTOO) to lead one of the country’s most transformative financial infrastructure enterprises.
As CTOO, you will shape the company’s technology vision, innovation strategy, and operational excellence, ensuring 99.99% platform uptime, seamless transaction settlements, and industry-leading cybersecurity resilience. You’ll lead teams that design, build, and secure Kenya’s future of instant interbank transfers — a role that blends strategic foresight with deep technical mastery.
This is more than a job; it’s a chance to influence Kenya’s national payment systems while driving innovation across FinTech, AI, and blockchain-powered platforms.
Job Summary
The Chief Technology & Operations Officer (CTOO) will lead the development, implementation, and optimization of all technology and operational strategies. Reporting directly to the CEO and serving on the executive leadership team, this role combines technology vision, operational discipline, and financial oversight to ensure innovation, efficiency, and scalability.
You will oversee IT infrastructure, cybersecurity, payment systems, and operations for financial settlements and reconciliation — ensuring that every transaction is reliable, secure, and fast. This is a rare opportunity to join a leadership team reshaping the country’s digital financial backbone.
Key Responsibilities
1️⃣ Technology Vision & Strategy
- Develop and execute a comprehensive technology roadmap aligned with the company’s strategic goals.
- Stay ahead of emerging technologies (AI, blockchain, IoT) to drive innovation in real-time payment systems.
- Build and communicate the company’s technology vision both internally and to stakeholders.
- Establish an agile transformation framework to enhance responsiveness and continuous delivery.
2️⃣ Technology Management
- Own the technology transformation journey — from legacy upgrades to next-gen cloud infrastructure.
- Ensure 99.99% uptime across all digital platforms and payment systems.
- Collaborate with Information Security to deliver resilient cybersecurity measures.
- Drive cost optimization through smart vendor management and cloud efficiencies.
- Lead R&D initiatives to evaluate and adopt emerging technologies that enhance business outcomes.
3️⃣ Operations Management
- Oversee business operations, ensuring seamless service delivery, data accuracy, and operational resilience.
- Manage core infrastructure, cloud environments, and automation systems.
- Develop and execute service improvement and business continuity strategies.
- Implement strong data governance, BI systems, and analytics frameworks.
- Ensure 24/7 reliability across data centers, networks, and internal systems.
4️⃣ Innovation Leadership
- Champion the integration of advanced technologies like blockchain and AI for smart payment solutions.
- Oversee product engineering to ensure scalability, performance, and compliance.
- Foster a culture of experimentation and ideation — allowing teams to test and iterate rapidly.
- Build partnerships with startups, academia, and vendors to accelerate innovation.
5️⃣ Stakeholder Management
- Engage with senior executives across banks, FinTechs, PSPs, and telcos to enhance interoperability.
- Present data-driven insights to Board and investors to guide strategic decision-making.
- Align product and operations strategies with customer success and market growth objectives.
6️⃣ Team Leadership
- Lead and mentor a multidisciplinary team of software engineers, DevOps specialists, and operations managers.
- Implement agile principles and promote a culture of continuous learning and improvement.
- Build future-ready leadership through structured coaching and certification programs.
7️⃣ Technology Risk & Compliance
- Lead IT risk management, audit preparedness, and regulatory compliance under the National Payment System (NPS) Act.
- Oversee data protection and cyber resilience initiatives.
- Drive audit follow-ups and continuous improvement of internal control mechanisms.
8️⃣ Budgeting & Financial Oversight
- Develop and manage the technology and operations budget.
- Ensure cost efficiency, transparent financial reporting, and ROI-driven investments.
- Oversee capital expenditure for technology infrastructure and innovation projects.
9️⃣ Sustainable Technology Leadership
- Promote green data centers and energy-efficient operations.
- Embed ethical AI and transparency in algorithmic decisions.
- Ensure responsible handling of user data in compliance with Data Protection Act (Kenya) and GDPR standards.
About the Employer – MAL Consultancy
MAL Consultancy is a leading HR and business strategy firm providing high-impact talent acquisition, leadership development, and workforce transformation solutions.
Through strategic partnerships with top-tier organizations, MAL Consultancy helps businesses align people and technology with long-term growth.
In this assignment, MAL is recruiting for a pioneering digital payments institution recognized under the National Payment System (NPS) Act, with a mandate to enhance interoperability, reliability, and innovation in Kenya’s financial ecosystem.
Estimated Salary Range (CareerSasa 2025 Market Insight)
💰 KSh 1,200,000 – 1,800,000 per month (Gross)
Senior executives in Kenya’s FinTech and banking technology sectors typically earn between KSh 1.2M and 1.8M monthly. Packages may include performance bonuses, executive allowances, and equity-linked incentives, depending on experience and impact.
How to Apply
Interested and qualified candidates should apply now via the company's official link.
Application Deadline: Monday, November 3, 2025 – 5:00 PM (EAT).
Shortlisted candidates will be contacted for executive interviews.