Welcome to World Network Systems, your trusted IT partner for businesses of all sizes. Our team specializes in managed IT services, including hotel IT support, network cabling, and cloud computing solutions. Whether you need an outsourced IT department or assistance with PC deployment and WiFi installation, we are here to help you streamline your technology.
We are looking for an experienced and technically strong Senior Network Administrator to join our Nairobi team. You will provide advanced network support to our US clients, assist junior technicians, and help maintain high standards of service delivery in a Managed Service Provider (MSP) environment. This is a hands-on technical leadership role ideal for someone who enjoys troubleshooting complex issues, managing infrastructure, and guiding other technicians.
What We Offer:
Competitive monthly contractor fee: KES 120,000 – 160,000
Payment via M-Pesa on or before the 28th of every month
Modern, vibrant coworking office at Nairobi Garage, Pinetree Plaza, Kaburu Drive off Ngong Road, Kilimani
Opportunity to work with US-based clients on interesting network projects
Direct collaboration with the US team and clear technical growth path
Professional development in a growing MSP
Key Responsibilities
Provide remote advanced support and assistance to junior technicians
Attend IT meetings and ensure timely follow-up on tasks for key clients (Bebashi, TLC, Scholar, and others)
Handle Wi-Fi support, installation, and optimization
Install, configure, and manage network switches
Troubleshoot and resolve complex connectivity and network issues
Perform server administration, including Active Directory, DNS, and DHCP management
Provide application support for client environments
Support additional network systems, including Door Access Control and Camera/Surveillance Systems
Supervise and guide technicians during cabling, desktop support, and on-site tasks (including work with Chico Miller, Kenny Gammage, and Work Market Techs)
Use Atera RMM tool effectively for monitoring, ticketing, and remote support
Maintain access to Office 365 for all clients and local admin rights as required
Ensure proper use of spam filters and security tools
Required Qualifications
Minimum 5–7 years of hands-on experience in network administration and MSP environments
Office 365 administration and security (including MFA)
Atera or similar RMM tools
Experience with Cambium, UniFi, SonicWall, Watchguard, or similar enterprise networking equipment is a big advantage
Proven ability to supervise and guide junior technicians
Excellent problem-solving and troubleshooting skills
Ability to work on-site in a fast-paced environment with some flexibility for US time zones
Strong documentation habits and attention to detail
Must have a valid KRA PIN
Job Details
Salary Range
KES 120,000 - 160,000/ month
Salary Type
Monthly
Job Function
IT & Software
Minimum Experience
5 years
Education Level
Diploma
Additional Information
How to Apply: Interested and qualified candidates should apply using the Apply Now button below.
Tips for Senior Network Administrators:
1. Master Troubleshooting: Develop deep diagnostic skills across various network layers and systems to quickly identify and resolve complex issues.
2. Stay Updated: Continuously learn about new networking technologies, security threats, and industry best practices to keep systems robust and secure.
3. Document Everything: Maintain thorough and clear documentation of network configurations, changes, and troubleshooting steps for efficient knowledge transfer and future reference.
4. Communication is Key: Effectively communicate complex technical issues and solutions to both technical teams and non-technical stakeholders, ensuring clarity and understanding.
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