About the RoleAre you a visionary technology leader ready to redefine the digital payments landscape in Kenya?MAL Consultancy — on behalf of a leading real-time payment services company — is seeking an accomplished Chief Technology & Operations Officer (CTOO) to lead one of the country’s most transformative financial infrastructure enterprises.As CTOO, you will shape the company’s technology vision, innovation strategy, and operational excellence, ensuring 99.99% platform uptime, seamless transaction settlements, and industry-leading cybersecurity resilience. You’ll lead teams that design, build, and secure Kenya’s future of instant interbank transfers — a role that blends strategic foresight with deep technical mastery.This is more than a job; it’s a chance to influence Kenya’s national payment systems while driving innovation across FinTech, AI, and blockchain-powered platforms.Job SummaryThe Chief Technology & Operations Officer (CTOO) will lead the development, implementation, and optimization of all technology and operational strategies. Reporting directly to the CEO and serving on the executive leadership team, this role combines technology vision, operational discipline, and financial oversight to ensure innovation, efficiency, and scalability.You will oversee IT infrastructure, cybersecurity, payment systems, and operations for financial settlements and reconciliation — ensuring that every transaction is reliable, secure, and fast. This is a rare opportunity to join a leadership team reshaping the country’s digital financial backbone.Key Responsibilities1️⃣ Technology Vision & StrategyDevelop and execute a comprehensive technology roadmap aligned with the company’s strategic goals.Stay ahead of emerging technologies (AI, blockchain, IoT) to drive innovation in real-time payment systems.Build and communicate the company’s technology vision both internally and to stakeholders.Establish an agile transformation framework to enhance responsiveness and continuous delivery.2️⃣ Technology ManagementOwn the technology transformation journey — from legacy upgrades to next-gen cloud infrastructure.Ensure 99.99% uptime across all digital platforms and payment systems.Collaborate with Information Security to deliver resilient cybersecurity measures.Drive cost optimization through smart vendor management and cloud efficiencies.Lead R&D initiatives to evaluate and adopt emerging technologies that enhance business outcomes.3️⃣ Operations ManagementOversee business operations, ensuring seamless service delivery, data accuracy, and operational resilience.Manage core infrastructure, cloud environments, and automation systems.Develop and execute service improvement and business continuity strategies.Implement strong data governance, BI systems, and analytics frameworks.Ensure 24/7 reliability across data centers, networks, and internal systems.4️⃣ Innovation LeadershipChampion the integration of advanced technologies like blockchain and AI for smart payment solutions.Oversee product engineering to ensure scalability, performance, and compliance.Foster a culture of experimentation and ideation — allowing teams to test and iterate rapidly.Build partnerships with startups, academia, and vendors to accelerate innovation.5️⃣ Stakeholder ManagementEngage with senior executives across banks, FinTechs, PSPs, and telcos to enhance interoperability.Present data-driven insights to Board and investors to guide strategic decision-making.Align product and operations strategies with customer success and market growth objectives.6️⃣ Team LeadershipLead and mentor a multidisciplinary team of software engineers, DevOps specialists, and operations managers.Implement agile principles and promote a culture of continuous learning and improvement.Build future-ready leadership through structured coaching and certification programs.7️⃣ Technology Risk & ComplianceLead IT risk management, audit preparedness, and regulatory compliance under the National Payment System (NPS) Act.Oversee data protection and cyber resilience initiatives.Drive audit follow-ups and continuous improvement of internal control mechanisms.8️⃣ Budgeting & Financial OversightDevelop and manage the technology and operations budget.Ensure cost efficiency, transparent financial reporting, and ROI-driven investments.Oversee capital expenditure for technology infrastructure and innovation projects.9️⃣ Sustainable Technology LeadershipPromote green data centers and energy-efficient operations.Embed ethical AI and transparency in algorithmic decisions.Ensure responsible handling of user data in compliance with Data Protection Act (Kenya) and GDPR standards.About the Employer – MAL ConsultancyMAL Consultancy is a leading HR and business strategy firm providing high-impact talent acquisition, leadership development, and workforce transformation solutions.Through strategic partnerships with top-tier organizations, MAL Consultancy helps businesses align people and technology with long-term growth.In this assignment, MAL is recruiting for a pioneering digital payments institution recognized under the National Payment System (NPS) Act, with a mandate to enhance interoperability, reliability, and innovation in Kenya’s financial ecosystem.Estimated Salary Range (CareerSasa 2025 Market Insight)💰 KSh 1,200,000 – 1,800,000 per month (Gross)Senior executives in Kenya’s FinTech and banking technology sectors typically earn between KSh 1.2M and 1.8M monthly. Packages may include performance bonuses, executive allowances, and equity-linked incentives, depending on experience and impact.How to ApplyInterested and qualified candidates should apply now via the company's official link.Application Deadline: Monday, November 3, 2025 – 5:00 PM (EAT).Shortlisted candidates will be contacted for executive interviews.

Job OverviewNathan Digital is seeking a skilled DevOps & Cybersecurity Engineer to support the deployment, security, and reliability of our AI-driven platforms and internal applications. This hybrid role combines DevOps operations with cybersecurity oversight to ensure systems are automated, scalable, and compliant with security standards.The ideal candidate will manage cloud infrastructure, CI/CD pipelines, and containerized environments while implementing security governance and compliance protocols.

At Tana, we believe that your skills and your character define you, not where in the world you were born. We empower brilliant young Africans to start meaningful global careers by training them for tech and data roles, and embedding them into full-time, remote positions with companies across North America and Europe. We're a rapidly growing start-up headquartered in Nairobi, Kenya, with a vision to change the world of work.We are hiring for a client global enterprise software company that develops solutions for managing and automating complex network security environments. Their platform is used by large, distributed organizations to secure hybrid infrastructure, automate policy changes, and maintain compliance across cloud and on-premise networks.Our client is seeking an experienced Technical Account Manager (TAM) to support customers across the Americas region, with a strong focus on post-sales success, technical adoption, and ongoing client engagement. In this role, you will serve as the primary technical advisor for 20+ enterprise accounts, ensuring customers successfully deploy, use, and derive meaningful value from the company's network security solutions.This position requires a combination of deep technical expertise, strong communication skills, and the ability to proactively guide customers through complex technical environments.

Our client is a fast-growing technology company offering a centralized, automated spend-management platform that helps businesses gain real-time visibility and control over expenses. The platform streamlines approvals, enforces financial policies, integrates seamlessly with ERPs, and uses analytics to reduce costs, prevent fraud, and enhance decision-making.As they expand their footprint across SMEs and mid-market organizations in Africa, they are seeking a high-performing Business Developer with strong experience selling software solutions (SaaS / fintech / B2B platforms) to drive the next phase of growth.The Business Developer will be responsible for end-to-end B2B sales—from prospecting and qualifying leads to conducting product demos, negotiating contracts, and closing deals. You will focus on selling the spend-management platform to finance teams, founders, and business decision-makers, while maintaining a predictable, healthy pipeline.This role is ideal for a driven, ambitious individual with a proven background in software sales, consultative selling, and B2B relationship building.

As an Operations Customer Expert, also known as a Customer Service Representative, you will be the primary point of contact for customers, providing essential support and ensuring a positive experience. This role is crucial for maintaining customer satisfaction and loyalty by addressing inquiries, resolving issues, and offering comprehensive assistance. You will work within a dynamic team to deliver human-centric experiences, optimize customer interactions, and contribute to the overall performance of the business by representing the brand effectively.

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced.Mission Statement for the Role: Responsible for delivering the overall revenue and customer growth targets within the specific defined geographical territory.