Controller at Nine One One Group in Nairobi, Kenya

    Nine One One Group logo

    Controller

    Nine One One GroupNairobi, Kenya

    Posted

    4 days ago

    Apply by

    2 Sept

    Full Time
    On Site
    Entry
    Security & Defence
    Security

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    Job Description

    This role involves controlling vehicle movements to ensure appropriate emergency responses, attending to customer needs, conducting timely roll calls for emergency response crews, and preparing daily reports on alarm activations and faults. The Controller also initiates prompt recovery of lost or stolen vehicles.

    Key Responsibilities

    • Control vehicle movement to ensure appropriate emergency responses.
    • Attend to all customer needs to their satisfaction.
    • Conduct timely roll call for emergency response crews to confirm operational readiness.
    • Daily reports on alarms activations and faulty alarms and follow up with technical department to ensure closure.
    • Initiate prompt recovery of all lost/stolen vehicles.

    Required Qualifications

    • Diploma in Security Management or its equivalent
    • KCSE C-

    Job Details

    Job Function

    Security

    Education Level

    Diploma

    Area of Study

    Security Management

    Field of Study

    Security Management

    Additional Information

    How to Apply: Send your CV to hr@911group.co.ke.

    Master the Control Room: What It Takes to Coordinate Emergency Response

    This role sits at the nerve center of security operations. Hiring managers want someone who can stay calm under pressure, think fast, and communicate clearly when every second counts.

    1. Show your dispatch readiness: Highlight any experience with radio communication, GPS tracking, or emergency call handling. If you've managed multiple tasks under time pressure, spell that out on your CV.

    2. Prove your customer service instincts: The role demands attending to customer needs. Give examples where you de-escalated a tense situation or went the extra mile to resolve a client's issue.

    3. Demonstrate reporting accuracy: Daily reports are a core duty. Show that you can document incidents clearly and follow up on faults until closure. Mention any experience with incident logs or shift reports.

    4. Understand the security landscape: Be ready to discuss how you'd handle a stolen vehicle recovery or a false alarm. Familiarize yourself with common security protocols and emergency response procedures.

    5. Prepare for situational questions: Expect scenarios like 'A client calls in a panic about a stolen car — what do you do?' Walk through your steps: stay calm, gather details, dispatch units, and follow up.

    6. Highlight your teamwork: You'll work with technical and field teams. Give examples of collaborating with others to solve a problem or complete a task efficiently.

    7. Show you're tech-savvy: Even if not required, comfort with basic software and alarm systems is a plus. Mention any tools you've used for tracking or reporting.

    8. Emphasize your reliability: Shift work and on-call duties are common. Make it clear you're dependable and can handle irregular hours without compromising performance.

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    Tags

    emergency response
    vehicle tracking
    security operations
    customer service
    reporting