Customer Experience Associate – RH at Oasis Outsourcing in Nairobi, Kenya

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    Customer Experience Associate – RH

    Oasis OutsourcingNairobi, Kenya

    Posted

    3 weeks ago

    Apply by

    29 Aug

    Full Time
    On Site
    Entry
    Human Resources & Recruitment
    Customer Service & Support

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    Job Description

    As a Customer Experience Associate, you will deliver exceptional customer service while creating a luxury customer experience. You will assist customers with inquiries, identify their needs, build strong relationships, and serve as a brand ambassador for RH, a global leader in luxury home furnishings and design.

    Key Responsibilities

    • Deliver exceptional customer service and create a luxury customer experience.
    • Assist customers with inquiries and identify their needs.
    • Build strong relationships with customers.
    • Serve as a brand ambassador for RH.

    Required Qualifications

    • C1 English proficiency (Advanced/Fluent)
    • At least 1 year of customer service experience (luxury retail, high-end furniture, or premium customer-facing environments preferred)
    • Strong communication, interpersonal, and problem-solving skills
    • Ability to multitask and work in a fast-paced environment
    • Proficiency with Microsoft Office, Salesforce, Google Workspace, Mac OS, and iOS devices is preferred
    • Availability to work onsite in Nairobi
    • Availability to work the required schedule (4:00 PM – 5:00 AM)

    Job Details

    Salary Range

    KES 40,000 – 55,000 / month

    Job Function

    Customer Service & Support

    Minimum Experience

    1 years

    Languages

    English (C1)

    Additional Information

    How to Apply: Send your application to careers@oasisoutsourcing.com or visit the application link provided on this page.

    Master the Luxury Customer Experience

    This role is about more than answering calls—it's about embodying the RH brand and delivering a premium experience. Hiring managers will look for your ability to handle high-end clientele with grace and precision.

    1. Showcase Your Customer Service Chops: Highlight any experience in luxury retail or premium customer-facing roles. Use specific examples of how you've handled difficult customers or gone above and beyond.

    2. Prove Your English Fluency: Since C1 English is required, be prepared to demonstrate your communication skills in the interview. Practice speaking clearly and confidently about your experience.

    3. Get Comfortable with CRM Tools: Familiarize yourself with Salesforce and other CRM systems. Even if you're not an expert, showing willingness to learn is a plus.

    4. Emphasize Your Availability: The schedule is non-negotiable—make sure you clearly state your availability for the 4 PM to 5 AM shift.

    5. Highlight Multitasking Skills: In a fast-paced environment, you'll need to juggle multiple tasks. Provide examples of how you've managed competing priorities.

    6. Understand the RH Brand: Research RH and their luxury home furnishings. Show that you understand their aesthetic and customer base.

    7. Prepare for Behavioral Questions: Expect questions about how you've handled challenging customers or resolved conflicts. Use the STAR method to structure your answers.

    8. Dress and Act the Part: Even if the interview is virtual, present yourself professionally. This role is about representing a luxury brand, so your demeanor matters.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
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    Tags

    customer service
    luxury retail
    CRM
    Salesforce
    communication