Debt Collection Agent at Mbuli Holdings Limited in Nairobi, Kenya

    Mbuli Holdings Limited logo

    Debt Collection Agent

    Mbuli Holdings LimitedNairobi, Kenya

    Posted

    1 day ago

    Apply by

    12 Sept

    Full Time
    On Site
    Entry
    Banking, Insurance & Financial Services
    Customer Service & Support

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    Job Description

    We are seeking a resilient and persuasive Debt Collection Agent to recover outstanding debts by contacting debtors via outbound calls, emails, and letters, negotiating repayment plans and settlements while strictly adhering to the FDCPA and all applicable regulations. Daily responsibilities include skip tracing to locate hard-to-find debtors, verifying financial status, and accurately documenting every interaction in the collection system, all while consistently meeting aggressive quotas for call volume and recovery amounts.

    Key Responsibilities

    • Contact debtors via outbound calls, emails, and letters
    • Negotiate repayment plans and settlements
    • Adhere to FDCPA and all applicable regulations
    • Skip trace to locate hard-to-find debtors
    • Verify financial status of debtors
    • Document every interaction in the collection system
    • Meet aggressive quotas for call volume and recovery amounts

    Required Qualifications

    • High school diploma, associate's preferred
    • At least six months of experience in collections, sales, or customer service
    • Strong negotiation skills
    • Active listening skills
    • Ability to handle high-stress, rejection-heavy environment

    Job Details

    Job Function

    Customer Service & Support

    Education Level

    Diploma

    Additional Information

    How to Apply: Send your CV to hr.sourcing@mbuliholdings.com with the position as the subject of the email.

    Master the Art of the Negotiation Call

    Debt collection is a numbers game, but the winners are those who can turn a hostile conversation into a payment plan. Hiring managers here are looking for resilience, quick thinking, and the ability to stay calm under pressure.

    1. Show Your Thick Skin: In your CV and interview, highlight times you've handled rejection or high-stress situations without losing your cool. Give a concrete example of a difficult customer or client you managed to win over.

    2. Prove Your Negotiation Chops: Be ready to walk through a specific negotiation you've handled—what was at stake, how you structured the conversation, and what the outcome was. Even if it wasn't in collections, sales or customer service examples work.

    3. Know the Legal Lines: Brush up on the basics of FDCPA and local debt collection regulations. You don't need to be a lawyer, but showing you understand the boundaries of what you can say and do will set you apart.

    4. Quantify Your Persistence: If you've ever hit a quota or a target, put the numbers on your CV. For example, 'consistently made 100+ outbound calls per day' or 'achieved 95% of monthly recovery targets.'

    5. Practice Your Listening: Active listening is key in collections. In the interview, demonstrate that you can pick up on cues and tailor your approach. You might even be given a role-play scenario—practice responding to common debtor objections.

    6. Get Comfortable with Skip Tracing: If you have any experience locating hard-to-find people—even in other contexts—mention it. It shows you're resourceful and can think outside the box.

    7. Emphasize Your Documentation Skills: Accurate record-keeping is non-negotiable. Highlight your attention to detail and any experience you have with CRM systems or data entry.

    8. Show You're Money-Motivated: This role offers commission, so they want people who are driven by results. Talk about your personal goals and how you've pushed yourself to exceed targets in the past.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
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    Tags

    debt collection
    negotiation
    skip tracing
    FDCPA
    customer service