Direct Sales Agent at CDL Human Resource in Nairobi, Kenya

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    Direct Sales Agent

    CDL Human ResourceNairobi, Kenya

    Posted

    1 week ago

    Apply by

    27 Aug

    Full Time
    On Site
    Entry
    Human Resources & Recruitment
    Sales

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    Job Description

    This role focuses on generating sales for airtime, acquisitions, and devices, while managing inventory and cash flow. The position requires achieving set targets, supporting customer experience improvements, and offering technical support. Additionally, the role involves new business development and managing customer relationships.

    Key Responsibilities

    • Generate Sales – as per Targets – for Airtime, Acquisitions & Devices
    • Monitor the client's inventory and consignment stock for accurate balance of inventory movements and physical stock daily
    • Manage daily cash float and account for daily sales
    • Support and implement the customer experience improvement strategies for increased sales
    • Offer technical support to customers, especially on configuration of data devices
    • Revenue – Achieve set targets in Airtime, Routers, Handsets
    • Shops Profitability EBIDTA– ensure adherence to all the briefed in Retail SOPs
    • Stock & cash management/operational costs
    • Quality Acquisitions – in terms of FRA, ARPU
    • The Client's Brand NPS – Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index
    • Ticketing Customer Escalations & Offering First Level Resolution
    • New Business Development – Looking for new leads & closing them, Document, Track, Manage, & Grow Individual Customer Database Portfolio

    Required Qualifications

    • Diploma/Bachelor's Degree in Business, Marketing or related field
    • At least 1 year experience in sales
    • Have experience with live@home Fixed Internet
    • Marketing skills
    • Product Knowledge
    • Upselling and Cross selling
    • Solution Oriented
    • Customer relationship management.
    • Customer focus
    • Networking and building partnerships
    • Influencing and negotiating
    • Analytical thinking
    • Strategic orientation
    • Business Acumen
    • Results orientation
    • Developing self/others

    Job Details

    Job Function

    Sales

    Minimum Experience

    1 years

    Education Level

    Diploma

    Area of Study

    Business

    Field of Study

    Business

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified candidates should apply through the CDL Human Resource portal at cdl.zohorecruit.com.

    Master the Retail Sales Pitch for Airtime, Devices, and Fixed Internet

    This role is about hitting targets while keeping customers happy. Hiring managers will look for candidates who can sell, manage stock, and handle cash without breaking a sweat.

    1. Show you know the numbers: Be ready to talk about how you've met sales targets before. Mention any experience with airtime, devices, or fixed internet products. Give a concrete example of a time you exceeded a target.

    2. Prove you can manage stock and cash: Talk about times you handled inventory or cash. Explain how you kept things accurate and avoided losses. This shows you're trustworthy with the client's money.

    3. Highlight your customer service skills: Since you'll handle escalations, share a story where you solved a customer's problem. Show you can stay calm and find solutions.

    4. Show you can upsell and cross-sell: Give examples of how you've convinced customers to buy more. Mention any experience with routers or handsets.

    5. Be ready to talk about new business development: Explain how you find and close new leads. Talk about your networking skills and how you build relationships.

    6. Understand the importance of customer satisfaction: This role tracks NPS and customer satisfaction. Show you know how to keep customers happy and loyal.

    7. Prepare for technical questions: You'll offer technical support for data devices. Brush up on basic troubleshooting for routers and modems.

    8. Show you're results-oriented: Emphasize your drive to achieve targets and your business acumen. Give examples of how you've been strategic in your sales approach.

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    Tags

    sales
    airtime
    devices
    customer relationship management
    new business development