Head of Credit Control

How to Apply: Send your CV to jobs@peoplelink.co.ke with the job title as the subject line.

Show Your Debt Recovery Teeth and Your Reporting Precision

This role is not for the faint-hearted. Hiring managers want a credit controller who can chase payments without burning bridges and back every action with clean numbers.

1. Quantify your recovery wins: On your CV, put numbers to your past success—like the percentage of overdue accounts you cleared or the days sales outstanding you cut. Managers for this post scan for evidence you can move cash, not just talk about it.

2. Prepare a real collection playbook: Walk in with a step-by-step plan for chasing a stubborn debtor: first call, reminder email, escalation, and when to stop. Showing a structured approach proves you are aggressive but professional.

3. Brush up on ERP reporting: Be ready to explain how you pull aging reports and cash-flow projections from systems like SAP or Oracle. If you have used a specific module, name it and describe what you did with it.

4. Show your team leadership style: This role manages a credit control team, so expect questions about how you motivate staff and hit targets. Give a concrete example of a time you turned a weak collector into a top performer.

5. Know your credit risk basics: Review how to assess a customer's creditworthiness—financial statements, payment history, and industry risk. Be prepared to walk through a quick risk call you would make on a borderline account.

6. Practice the tough conversation: Debt recovery is about negotiation, so rehearse how you would handle a client who keeps delaying payment. Show you can stay firm while keeping the relationship intact.

7. Bring a sample report: If you can, prepare a mock aging report or cash-flow projection to show your reporting style. It gives the panel something concrete to react to and proves you can deliver what they need.

8. Ask about the credit policy: Show you care about the bigger picture by asking how the current credit policy is enforced and where you could tighten it. It signals you are thinking about long-term bad debt reduction, not just today's calls.