Head of Technology

Lead and oversee the company's technology strategy, infrastructure, systems, Artificial Intelligence, data and digital transformation initiatives. Ensure technology supports business growth, operational efficiency, customer experience, security and informed decision-making.

• Define and execute the company's Technology roadmap in line with business strategy and growth objectives.
• Lead the overall ICT, Artificial Intelligence, data, analytics, automation and digital transformation agenda.
• Identify and implement practical technology, AI and automation solutions that improve productivity, efficiency, profitability and customer experience.
• Oversee the design, implementation, maintenance and scalability of the company's IT infrastructure, including servers, operating systems, PCs, software applications, networks, telephones, cloud services and other technology platforms.
• Oversee the effective operation and integration of core business systems, including ERP, POS, CRM, e-commerce and other digital platforms.
• Ensure all technology systems are stable, available, secure and scalable, with robust cybersecurity and data protection measures.
• Lead AI and automation initiatives across Retail, Wholesale, Warehousing, Supply Chain, HORECA and Business Enablement functions.
• Identify opportunities for predictive analytics, machine learning, business intelligence, process automation, demand forecasting, inventory optimisation and customer analytics.
• Establish appropriate data governance, data quality, reporting and analytics standards to ensure accurate and actionable information is available to management.
• Lead the development and improvement of business intelligence, management reporting and predictive analytics capabilities.
• Drive digital transformation and omnichannel initiatives that integrate online and offline customer experiences.
• Partner with business and functional leaders to understand operational challenges and implement practical, scalable and user-friendly technology solutions.
• Evaluate emerging technologies, AI tools, systems and vendors and recommend solutions that provide measurable business value.
• Oversee major technology projects, including system implementations, integrations, upgrades, migrations, automation projects and technology-related business initiatives, ensuring delivery within agreed timelines and budgets.
• Develop and manage the Technology department budget, including technology purchases, projects, licences, support contracts and ongoing operational costs.
• Manage technology suppliers, consultants and service providers and negotiate contracts and service agreements to achieve value for money and appropriate service levels.
• Develop, maintain and enforce technology policies, standard operating procedures, user guidelines, system documentation, licences and records of system changes and upgrades.
• Conduct regular system reviews, audits and risk assessments and ensure timely resolution of issues.

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.
• Minimum of 10 years of experience in technology leadership roles, with a proven track record in managing IT infrastructure, software development, data analytics, and digital transformation.
• Strong knowledge of ERP, POS, CRM, e-commerce platforms, and cloud technologies.
• Experience with AI, machine learning, and automation tools is highly desirable.
• Excellent leadership, communication, and stakeholder management skills.
• Demonstrated ability to develop and manage technology budgets and vendor relationships.
• Strong understanding of cybersecurity, data protection, and compliance requirements.