Lead Fire Alarm Dispatcher

Amentum is seeking a Lead Fire Alarm Dispatcher to support a unique US Navy program on the island of Diego Garcia. The Lead Fire Alarm Dispatcher is responsible for supervising the daily operations of the Fire Alarm Dispatch Center while ensuring timely, accurate, and effective emergency communications in support of Fire and Emergency Services. This position provides leadership to dispatch personnel, oversees alarm monitoring and emergency call processing, ensures compliance with established operating procedures, and coordinates emergency response communication.

• Supervise, mentor, and provide daily oversight of Fire Alarm Dispatch personnel.
• Ensure dispatch personnel are properly trained and perform duties in accordance with departmental policies and Standard Operating Procedures.
• Promote a professional, collaborative, and customer focused work environment.
• Evaluate dispatcher performance, provide coaching, and recommend training and development opportunities.
• Assist with scheduling, staffing, and workload distribution to ensure continuous emergency communications coverage.
• Monitor fire alarm, medical, and emergency detection systems for alarm activations.
• Receive, prioritize, and dispatch fire, rescue, emergency medical, and other emergency response resources.
• Ensure emergency units are dispatched accurately and within established response time standards.
• Maintain continuous communication with responding units and provide critical incident updates.
• Coordinate communications with military, government, and mutual aid agencies during emergency incidents.
• Ensure dispatch center operations comply with departmental policies, emergency communication standards, and regulations.
• Monitor dispatch activities to ensure accuracy, efficiency, and operational readiness.
• Maintain detailed records of emergency calls, alarm activations, dispatched resources, and incident documentation.
• Review, update, and recommend improvements to dispatch procedures and Standard Operating Procedures.
• Monitor communications and alarm monitoring equipment to ensure operational readiness and report equipment malfunctions.
• Perform other job-related duties as assigned that are consistent with the nature and level of the position.

• High school diploma or equivalent.
• Minimum of three (3) years of experience as a lead dispatcher or emergency communications professional in a fire department or emergency response organization.
• Certification as Telecommunications Operator I and II and Hazardous Materials Awareness, or equivalent recognized certifications.
• Demonstrated knowledge of fire service operations, emergency medical dispatch, and fire alarm monitoring systems.
• Experience operating Computer Aided Dispatch systems, radio communications equipment, and emergency communications technology.
• Strong leadership, organizational, and supervisory skills.
• Excellent written and verbal communication skills.
• Must be in possession of a valid passport and be able to travel internationally. Passport must be valid for a minimum of one (1) year or more at the time of hiring.
• Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
• Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization.
• Must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
• Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
• Valid country driver's license.
• Experience supporting government, military, or Department of Defense emergency communications operations.
• Experience managing an emergency communications center or fire dispatch operation.
• Requirements may include prolonged sitting, standing, walking, climbing stairs and working in both indoor and outdoor environments.
• Must be able to meet all medical, security, and deployment requirements associated with assignment to a remote overseas location.