Ocean & Road Freight Controller at CDL Human Resource in Nairobi, Kenya

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    Ocean & Road Freight Controller

    CDL Human ResourceNairobi, Kenya

    Posted

    4 days ago

    Apply by

    2 Sept

    Full Time
    On Site
    Mid
    Human Resources & Recruitment
    Logistics & Transportation

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    Job Description

    To build and maintain business relationships with clients by providing prompt and accurate service to promote customers loyalty, ensure delivery of excellent customer service through accurate and fast processing of shipments, coordinate and communicate with other departments on client requests.

    Key Responsibilities

    • Receive handover from Pricing team/ or client directly. Open physical file and on Cargo wise to acquire the shipment number.
    • Coordinate application of IDFs with declarations.
    • Coordinates inspection with authorities approved by KEBS e.g. SGS, Intertek ETC.
    • Follow up with supplier/Importer to share quality/Iso certificate documents for inspection to be done.
    • Get cargo inspected and follow up On Draft COC for approval.
    • Receive final COC. Notify our partners or agents to arrange collection and book the shipment.
    • Follow up with pre-alerts. Share pre-alerts with consignee's and arrival date.
    • Confirming Insurance if Cnee is to share or we assist in applying and bill the charges back to cnee.
    • Obtain manifest from carriers & agents then share file with declaration for entry registration.
    • Share customs entries with client/ Finance team for payment.
    • Follow up with field operations officer to get update on verification and release.
    • Once shipment is released, we notify cnee.
    • Follow up with final closing of files and forward the same to finance after checking on quote, freight invoice and handling fee.
    • Share invoice with client for payment.
    • Receive handover from Pricing team/ or client directly. Open physical file and on Cargo wise to acquire the shipment number.
    • Confirm if cargo is PVOC exempted or it has COC.
    • Check documents, invoice, packing list, COC, Exemption if they are in order.
    • Follow up on arrival of cargo.
    • Obtain manifest and share file with declaration for entry registration.
    • Share entry with client/ Finance for payment.
    • Follow up with field operations officer to get update on verification and release.
    • File closed by ops and share with us, we follow up with final closing and forwarding the same to finance after checking on quote, freight invoice and handling fee.
    • Carry out billing activities.
    • Share invoice with client for payment.
    • Receive handover from Pricing team/ or client directly. Open physical file and on Cargo wise to acquire the shipment number.
    • Follow up with Cnee to connect us with supplier.
    • Connect supplier with our agent/Partner.
    • Follow up with supplier if goods are ready for collection.
    • Follow up with agent to collect and book cargo.
    • Share booking confirmation with cnee.
    • Share pre-alerts with cnee.
    • Follow up on arrival.
    • If client is on COD you arrange final invoice based on cargo details.
    • Follow up with payment before shipment arrived.
    • Cargo confirmed arrival.
    • Follow up on Manifest.
    • If manifest amendment is required initiate and follow up.
    • Share manifest with cnee agent/cnee.
    • Handover documents when payment is received.
    • Receive handover from Pricing/Customer.
    • Open physical file and on Cargo wise to acquire the shipment number.
    • Confirm with supplier/Cnee if shipment is originating within the member state or it was initially imported into the country.
    • After confirmation check on paper work documentation if they tally as per above confirmation of cargo origin.
    • If Shipment is not originating from Member state, cargo needs to be inspected.

    Required Qualifications

    • 2-5 years working experience in a similar role.
    • Diploma in Supply Chain & Logistics/ Maritime studies/ Clearing & Forwarding or any other related field - A Degree in business administration, communication or similar industry related field is an added advantage.
    • Certificate in customs procedures for freight logistics and management.
    • Experience with Cargo wise / Transport Management system.
    • Experience and knowledge of customer service operations in a clearing and forwarding company.
    • Team player
    • Excellent written and oral communication
    • Problem solving
    • Organizational Skills
    • Good analytical skills
    • Ms- Office proficiency
    • Attention/Keen to details
    • Excellent interpersonal skills
    • Time management skills

    Job Details

    Job Function

    Logistics & Transportation

    Minimum Experience

    2 years

    Education Level

    Diploma

    Area of Study

    Supply Chain & Logistics

    Field of Study

    Supply Chain & Logistics

    Additional Information

    How to Apply: Interested and qualified candidates should apply through the CDL Human Resource portal at cdl.zohorecruit.com.

    Master the Freight Control Workflow

    This role sits at the nerve center of import and export operations, where a missed document or a delayed follow-up can stall an entire shipment. Hiring managers will look for candidates who can juggle multiple files, coordinate with inspectors, and keep clients informed without dropping the ball.

    1. Show your hands-on experience with CargoWise: If you've used CargoWise or a similar TMS, highlight it clearly on your CV and be ready to walk through specific tasks like opening files, generating shipment numbers, and tracking milestones. If you haven't, take a quick online tutorial to at least understand the core modules.

    2. Prove your customs and KEBS knowledge: Be prepared to discuss the inspection process with bodies like SGS or Intertek, and explain how you've handled COC, PVOC, and exemptions. Give a concrete example of a time you navigated a tricky customs requirement.

    3. Emphasize your follow-up discipline: This role is all about relentless follow-up with suppliers, agents, and internal teams. Share a story where your persistence prevented a delay or resolved a documentation issue before it became a problem.

    4. Prepare for scenario questions on shipment coordination: Expect questions like 'What do you do if a shipment arrives without a COC?' or 'How do you handle a client who wants a status update every hour?' Practice clear, step-by-step answers that show your process thinking.

    5. Highlight your customer service mindset: Since the role involves direct client communication, show that you can explain complex logistics in plain language and keep clients calm during disruptions. Mention any experience with COD arrangements or billing.

    6. Brush up on your MS Office skills: You'll likely need to prepare manifests, invoices, and reports. Be ready to demonstrate your Excel proficiency, especially with formulas and data sorting, and your ability to draft professional emails.

    7. Show you're a team player: Freight control works closely with pricing, operations, and finance. Give examples of how you've collaborated across departments to get a shipment cleared or resolve a discrepancy.

    8. Ask smart questions in the interview: Show genuine interest by asking about the company's main trade lanes, the volume of shipments handled monthly, or how the team uses CargoWise. This signals you're already thinking about how to contribute from day one.

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    Tags

    freight forwarding
    customs
    cargo wise
    logistics
    customer service