QSSK-GPOL-Growth & Product Operations Lead- Africa at Q-Sourcing Servtec Group in Nairobi, Kenya

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    QSSK-GPOL-Growth & Product Operations Lead- Africa

    Q-Sourcing Servtec GroupNairobi, Kenya

    Posted

    6 days ago

    Apply by

    31 Aug

    Full Time
    On Site
    Mid
    Human Resources & Recruitment
    Marketing & Communications

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    Job Description

    To own the operational layer between product, data, and revenue, including paid acquisition spend, keeping features moving, performance tracked, and growth channels optimized, so the CEO and developers can stay focused on build and strategy.

    Key Responsibilities

    • Own QA for all product releases: define test cases, run checks, log and track issues.
    • Write product requirement documents PRDs and tickets based on priorities set by the CEO.
    • Produce and maintain product performance reporting: subscriber metrics, funnel data, feature performance.
    • Act as the operational bridge between developers and the rest of the organisation.
    • Own media buying and paid acquisition execution: campaign setup, budget allocation, CPI/LTV tracking, and channel optimization.
    • Work closely with Marketing & Partnerships on audience, creative, and market input.
    • Coordinate telco and billing partner integration work: requirements, testing, go-live checklists.

    Required Qualifications

    • Bachelor's degree in Business, Marketing, Technology, or a related field.
    • Experience in a product operations, growth, or performance marketing role at a digital or mobile-first company.
    • Hands-on media buying experience paid social, programmatic, or app install campaigns with a clear grasp of CPI/CAC/LTV economics.
    • Familiarity with African mobile/telco products is a strong advantage.
    • Analytically strong: comfortable with GA4, ad platform dashboards, and data storytelling.
    • Experience writing product requirement documents PRDs.
    • Knowledge of paid acquisition channels and optimization strategies.
    • Understanding of subscriber metrics and funnel analysis.
    • Organised and systematic: builds processes and documentation without being prompted.
    • Able to work independently in a lean, fast-moving environment.
    • Strong communication and cross-functional collaboration skills.
    • Problem-solving mindset with attention to detail.
    • Results-oriented with a strong sense of accountability.
    • Adaptability and willingness to learn.

    Job Details

    Job Function

    Marketing & Communications

    Education Level

    Bachelor’s Degree

    Area of Study

    Business

    Field of Study

    Marketing

    Languages

    English

    Additional Information

    How to Apply: Visit the application link provided on this page to submit your application.

    Own the Growth Funnel: What This Role Really Screens For

    This is a lean, high-ownership role where you'll sit between product, data, and revenue. The hiring team will probe how you've turned messy data into decisions, run paid campaigns without burning budget, and kept developers focused on what matters.

    1. Show your funnel fluency: Be ready to walk through a specific funnel you've optimized—from impression to subscriber. Bring numbers: CPI, CAC, LTV, conversion rates. If you don't have exact figures, reconstruct the logic from a past campaign.

    2. Prove your media buying chops: Expect questions on campaign setup, budget allocation, and channel optimization. Have examples of how you scaled spend while keeping CPI or CAC in check. Mention specific platforms you've used (e.g., Meta, Google, programmatic).

    3. Demonstrate PRD writing: Bring a sample product requirement document you've written or outline one on the spot. Show you can translate CEO priorities into clear, actionable tickets for developers.

    4. Prepare for QA scenarios: They'll test your QA mindset—how you define test cases, log issues, and track them to resolution. Share a time you caught a critical bug before release and how you handled it.

    5. Know your analytics tools: Be ready to discuss GA4, ad platform dashboards, and data storytelling. Have a story about a time you used data to change a decision or improve performance.

    6. Understand African mobile/telco context: If you have experience with mobile money, USSD, or telco partnerships, highlight it. If not, show you understand the market's unique challenges and opportunities.

    7. Show you're systematic: This role needs someone who builds processes without being asked. Give examples of documentation or workflows you've created that improved team efficiency.

    8. Communicate like a bridge: You'll be the link between developers and the rest of the business. Prepare to explain technical concepts to non-technical stakeholders and vice versa. Show you can keep everyone aligned.

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    Tags

    product operations
    growth
    media buying
    paid acquisition
    GA4