Quality Control (QC) / Quality Assurance (QA) Personnel

The Quality Control / Quality Assurance Personnel is responsible for planning, implementing and monitoring quality control and quality assurance processes across the company's rope access operations. The role ensures that all work performed by Team Leaders and Technicians complies with the IRATA International Code of Practice (ICOP), the company's Quality Management System, applicable ISO standards, client specifications, and relevant regulatory requirements, and works closely with Operations and HSE to maintain consistent, auditable quality and safety standards across all projects.

• Develop, implement and maintain the company's Quality Management System (QMS) in line with ISO 9001 (or equivalent) and IRATA ICOP requirements.
• Conduct regular quality audits and site inspections of rope access work and completed tasks to verify compliance with client specifications.
• Inspect, verify and certify PPE and rope access equipment in line with manufacturer and IRATA requirements; maintain equipment inspection and calibration registers.
• Cross-check Team Leader and Technician compliance against weekly management feedback reviews, IRATA logbooks and competency records.
• Investigate non-conformances, incidents and client complaints; lead root-cause analysis and corrective and preventive action (CAPA) processes.
• Prepare and maintain quality documentation, including SOPs, inspection checklists, audit reports and non-conformance reports (NCRs).
• Liaise with clients, IRATA, certification bodies and regulatory authorities during audits, inspections and certification renewals.
• Track and report quality KPIs (e.g. audit pass rates, non-conformance trends, rework rates) to senior management.
• Support recruitment and onboarding by verifying candidate certifications, licences and competency records before deployment to site.
• Maintain accurate document control and record-keeping for all quality-related certifications, licences and permits.
• Coordinate with HSE personnel to align quality and safety compliance programmes.
• Keep up to date with evolving IRATA standards, ISO requirements and applicable national and international regulatory changes.

• Diploma or Degree in Quality Management, Engineering, Occupational Health & Safety, or a related field.
• Recognised quality control/quality assurance certification required — e.g. ISO 9001 Lead Auditor/Internal Auditor, ASQ Certified Quality Auditor (CQA) or Certified Quality Engineer (CQE), or equivalent.
• Willing to learn IRATA rope access preferred, given the operational environment.
• Additional certifications such as NEBOSH, Six Sigma, or other recognised QA/QC or HSE qualifications are an advantage.
• A minimum of 2–5 years' practical experience in quality management, quality control and supervision, HSE (Health, Safety and Environment), compliance, quality systems (ISO, CMMI, etc.), construction safety, certification.