Quality Improvement Medical Officer at M.P. Shah Hospital in Nairobi, Kenya

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    Quality Improvement Medical Officer

    M.P. Shah HospitalNairobi, Kenya

    Posted

    5 days ago

    Apply by

    26 Aug

    Full Time
    On Site
    Mid
    Healthcare, Medical & Pharmaceutical
    Healthcare & Medical

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    Job Description

    Hospital-wide development, review, and implementation of quality and patient safety policies, procedures, and clinical guidelines. Interpretation and operationalisation of quality frameworks within complex clinical environments. Leadership of Root Cause Analysis (RCA) for sentinel events and adverse clinical outcomes. Design, analysis, and presentation of clinical quality, safety, and utilisation data to inform decision-making. Coordination of corrective and preventive action plans arising from audits, surveys, and regulatory reviews. Leadership of Continuous Quality Improvement (CQI) initiatives within the Medical Division. Active participation in JCI accreditation, including role as JCI Survey Coordinator. Implementation support for ISO standards, AMUA, and KAIZEN methodologies. Risk assessment, risk mitigation, and enterprise risk management collaboration. Mentorship and capability building for clinicians and departmental teams on quality improvement methodologies. Participation in benchmarking, innovation, and quality improvement research.

    Key Responsibilities

    • Hospital-wide development, review, and implementation of quality and patient safety policies, procedures, and clinical guidelines
    • Interpretation and operationalisation of quality frameworks within complex clinical environments
    • Leadership of Root Cause Analysis (RCA) for sentinel events and adverse clinical outcomes
    • Design, analysis, and presentation of clinical quality, safety, and utilisation data to inform decision-making
    • Coordination of corrective and preventive action plans arising from audits, surveys, and regulatory reviews
    • Leadership of Continuous Quality Improvement (CQI) initiatives within the Medical Division
    • Active participation in JCI accreditation, including role as JCI Survey Coordinator
    • Implementation support for ISO standards, AMUA, and KAIZEN methodologies
    • Risk assessment, risk mitigation, and enterprise risk management collaboration
    • Mentorship and capability building for clinicians and departmental teams on quality improvement methodologies
    • Participation in benchmarking, innovation, and quality improvement research

    Required Qualifications

    • Medical or clinical degree mandatory, with strong grounding in clinical care delivery
    • Postgraduate qualification in health, business, or management distinct advantage
    • Minimum 3 years' clinical experience within a hospital or healthcare institution
    • Strong command of clinical governance, patient safety, and quality systems
    • Demonstrated capability in data analysis, reporting, and performance monitoring
    • Confidence working with senior clinicians and multidisciplinary teams
    • Proven ability to translate standards into practical, sustainable clinical improvements
    • High integrity, discipline, and systems-thinking mindset

    Job Details

    Job Function

    Healthcare & Medical

    Minimum Experience

    3 years

    Education Level

    Bachelor’s Degree

    Area of Study

    Medicine

    Field of Study

    Medicine

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified candidates should apply via the M.P. Shah Hospital careers page at mpshahhosp.org. Visit the application link provided on this page to submit your application.

    Show Your Quality Systems Muscle in the Interview

    This role sits at the intersection of clinical care and hospital-wide quality systems. Hiring managers will probe how you've turned standards into daily practice, not just whether you know the acronyms.

    1. Map your RCA experience: Be ready to walk through a real Root Cause Analysis you led. Detail the steps, the tools you used (like fishbone or 5 Whys), and the outcome. Concrete examples beat generic claims.

    2. Quantify your data work: Quality roles live on data. Prepare a story about a time you analysed clinical data to spot a trend or drive a change. Mention the metrics and how you presented them to leadership.

    3. Know JCI inside out: Since you'll be the Survey Coordinator, expect deep questions on JCI standards. Review the accreditation chapters and be ready to discuss how you've prepared a department for survey.

    4. Speak the language of clinicians: You'll work with senior doctors and nurses. Show you can communicate quality concepts in clinical terms. Practice translating a quality framework into a bedside workflow.

    5. Bring a corrective action plan sample: If you have one, bring a de-identified CAPA you've written. It proves you can turn findings into action. If not, draft one for a common issue like hand hygiene compliance.

    6. Highlight your training skills: Mentorship is a big part of this role. Prepare an example of how you've trained or coached a team on a quality tool. Show your method and the impact.

    7. Understand KAIZEN and ISO: Even if you haven't used them, show you know the basics. Read up on continuous improvement philosophy and ISO 9001. Connect them to patient safety outcomes.

    8. Show your systems mindset: This role needs someone who sees the whole hospital as a system. Talk about how you've improved a process end-to-end, not just a single step. Emphasise sustainability and teamwork.

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    Tags

    quality improvement
    patient safety
    clinical governance
    JCI
    ISO