Quality Specialist at CloudFactory in Nairobi, Kenya

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    Quality Specialist

    CloudFactoryNairobi, Kenya

    Posted

    5 days ago

    Apply by

    1 Sept

    Contractor
    On Site
    Mid
    ICT & Telecommunications
    Product & Project Management

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    Job Description

    As a Quality Specialist, you will support and coordinate quality management activities, including developing and maintaining work instructions, standard operating procedures, and quality documentation. You will assist with audits, quality control activities, and process improvement initiatives, working closely with cross-functional teams to help maintain consistent quality standards. This is a great opportunity to build your quality management expertise within a mission-driven, fast-scaling organization. This is a full-time, fixed-term employee position with an expected duration of 9 months.

    Key Responsibilities

    • Support and coordinate quality management tasks, adhering to established standards and procedures.
    • Support quality control activities and inspections.
    • Assist with quality documentation and reporting, including the creation and maintenance of work instructions and standard operating procedures.
    • Participate in training and knowledge sharing, contributing to the evaluation and review of methods and providing feedback to more senior staff.
    • Assist in the collection of evidence and the conduct of formal audits or reviews of activities.
    • Examine records for evidence that appropriate testing and other quality control activities have taken place.
    • Monitor service delivery performance metrics.
    • Liaise with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.
    • Leverage knowledge of a specialism to capture and classify content, taking expert advice when required.
    • Apply tools, techniques, and processes to administer, track, log, and report on change requests.
    • Apply change control procedures for standard, low-risk changes.

    Required Qualifications

    • Quality management knowledge: understands and contributes to quality management plans, standards, and procedures for a team or project.
    • Documentation skills: able to create, update, and maintain clear work instructions, SOPs, and quality documentation.
    • Data analysis: able to gather and organize data, perform basic data cleaning, and support data analysis projects.
    • Problem-solving: able to independently identify and analyze complex problems, develop solutions, and assess risks and implications.
    • Communication skills: clear and effective communicator, able to write detailed and structured reports and documents, and present information to small to medium-sized groups.
    • Stakeholder engagement: able to lead stakeholder management activities for small projects, developing engagement plans and resolving minor issues.
    • Collaboration: actively engages in team activities, initiates small collaborative efforts, and shows a strong understanding of team goals.
    • Planning: able to facilitate planning meetings, contribute to project plans, and assist with risk and contingency planning.
    • Bachelor's degree in Quality Management, Business Administration, or a related field, or equivalent practical experience.
    • 2–4 years of experience in quality management, quality assurance, or a related process/documentation role.
    • Experience developing training materials or work instructions for operational teams.
    • Familiarity with quality management frameworks or standards e.g., ISO 9001.
    • Exposure to change control or knowledge management systems.

    Job Details

    Job Function

    Product & Project Management

    Minimum Experience

    2 years

    Education Level

    Bachelor’s Degree

    Area of Study

    Business

    Field of Study

    Quality Management

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified? Go to CloudFactory on jobs.workable.com to apply.

    Show ISO Discipline On Paper Before You Walk Into QA

    Quality roles get flooded with vague 'attention to detail' claims. Hiring teams for this kind of post want proof you can catch defects, document findings, and hold a line under production pressure.

    1. Quantify your QA wins: On your CV, use numbers to show the scale of what you've handled. Instead of 'managed documentation,' write 'maintained 50+ SOPs for a 200-person operations team.' That kind of specificity signals you can handle the documentation load here.

    2. Prepare a documentation sample: Bring a sample work instruction or SOP you've created or improved. Be ready to walk through how you structured it, who you consulted, and how you ensured it was followed. That demonstrates the documentation skills they're asking for.

    3. Know ISO 9001 basics: You don't need to be an auditor, but you should be able to explain the core clauses and how they apply to daily operations. Expect questions like 'How would you handle a non-conformance?' or 'What's the difference between corrective and preventive action?'

    4. Show your data analysis chops: They want someone who can gather, clean, and interpret data. Highlight any experience with Excel, Google Sheets, or BI tools. Be ready to talk about a time you spotted a trend from data and what you did about it.

    5. Practice stakeholder communication: This role involves liaising with stakeholders to plan for service deterioration. Prepare a story where you managed a stakeholder's expectations during a tough situation. Show you can be firm yet diplomatic.

    6. Understand change control: They mention applying change control procedures. Brush up on what change control means in a quality context. Be ready to discuss how you'd log, track, and report a change request, and why that discipline matters.

    7. Emphasize training and knowledge sharing: You'll be involved in training and knowledge sharing. Highlight any experience creating training materials or leading sessions. Show you can translate complex processes into something a new hire can follow.

    8. Align with the mission: CloudFactory is mission-driven and fast-scaling. In your cover letter or interview, connect your quality work to the bigger picture—how your attention to quality helps the company deliver better outcomes for its clients and the people it employs.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
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    Tags

    quality management
    ISO 9001
    documentation
    data analysis
    stakeholder engagement