Receptionist at Peoplelink Consultants Ltd in Nairobi, Kenya

    Peoplelink Consultants Ltd logo

    Receptionist

    Peoplelink Consultants LtdNairobi, Kenya

    Posted

    1 week ago

    Apply by

    28 Aug

    Full Time
    On Site
    Entry
    Human Resources & Recruitment
    Admin & Office

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    Job Description

    This role involves serving as the first point of contact for visitors and clients, managing incoming communications, and providing administrative support to ensure smooth office operations. The receptionist will handle front-desk duties, coordinate meeting logistics, and maintain organized records.

    Key Responsibilities

    • Greet, welcome, and assist visitors and clients in a professional and courteous manner.
    • Answer incoming calls, handle general inquiries, and route phone calls to the appropriate team members.
    • Manage email correspondence, outgoing mail, and incoming document deliveries.
    • Coordinate meeting room schedules, set up meeting spaces, and support visitor hospitality.
    • Maintain organized physical and digital filing systems, office records, and document registries.
    • Assist with customer follow-ups and support administrative teams with daily office tasks.

    Required Qualifications

    • Previous experience in a receptionist, front-office, or customer-facing administrative role.
    • Excellent verbal and written communication skills with a strong phone etiquette.
    • Professional, confident, and warm personality with strong interpersonal skills.
    • Good working knowledge of Microsoft Office Suite Word, Excel, Outlook and internet navigation.
    • Strong organizational, multitasking, time management, and document-handling skills.
    • High level of initiative, reliability, and willingness to assist across general administrative tasks.

    Job Details

    Job Function

    Admin & Office

    Minimum Experience

    1 years

    Education Level

    Diploma

    Area of Study

    Business

    Field of Study

    Office Administration

    Languages

    English

    Additional Information

    How to Apply: Send your CV to jobs@peoplelink.co.ke with the job title as the subject line.

    Master the Front Desk: From First Impression to Daily Operations

    Receptionist roles are the face of the company, so your CV and interview must show you can handle pressure with a smile and keep the office running smoothly. Hiring managers will look for evidence of your phone etiquette, organizational skills, and ability to juggle multiple tasks.

    1. Highlight Your Customer-Facing Experience: Emphasize any previous roles where you interacted with clients or visitors. Use specific examples of how you handled difficult situations or made a positive impression.

    2. Showcase Your Tech Skills: List your proficiency with Microsoft Office Suite, especially Word, Excel, and Outlook. Mention any experience with scheduling software or phone systems.

    3. Demonstrate Your Organizational Prowess: Provide examples of how you managed filing systems, coordinated schedules, or handled multiple tasks simultaneously. Quantify your achievements if possible.

    4. Prepare for Behavioral Questions: Expect questions about how you handle stress, prioritize tasks, or deal with difficult visitors. Practice your answers using the STAR method.

    5. Polish Your Communication Skills: Your CV and cover letter should be error-free and professional. During the interview, speak clearly and confidently, and show your warm personality.

    6. Understand the Company's Culture: Research Peoplelink Consultants Ltd to understand their values and client base. Tailor your answers to show you fit their environment.

    7. Dress Professionally: First impressions matter. Dress in business attire for the interview to show you understand the professional standards expected.

    8. Ask Insightful Questions: Prepare thoughtful questions about the team, daily tasks, or company expectations. This shows your genuine interest in the role.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
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    Tags

    receptionist
    front office
    customer service
    Microsoft Office
    communication