Sales Representative – Travel Agency at Solvo Global in Nairobi, Kenya

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    Sales Representative – Travel Agency

    Solvo GlobalNairobi, Kenya

    Posted

    14 hours ago

    Apply by

    23 Sept

    Full Time
    On Site
    Entry
    ICT & Telecommunications
    Sales

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    Job Description

    Are you passionate about sales and travel? We're looking for Sales Representatives with advanced English skills to handle inbound calls, identify customer needs, and convert inquiries into successful bookings. You'll follow a structured sales process and apply persuasive techniques learned during training, always ensuring high-quality service.

    Key Responsibilities

    • Handle inbound calls from potential customers interested in travel services.
    • Identify customer needs and offer tailored travel solutions.
    • Apply sales techniques to effectively close deals.
    • Maintain high standards of customer service and call quality.

    Required Qualifications

    • Advanced English proficiency spoken and written – mandatory.
    • Call center experience in Sales minimum 6 months
    • Strong communication and customer service skills.
    • Proactive attitude, willingness to learn, and goal-oriented mindset.

    Job Details

    Job Function

    Sales

    Languages

    English

    Additional Information

    How to Apply: Visit the application link provided on this page to submit your application.

    Master the Art of Consultative Travel Sales

    Travel sales is about matching the right package to the right person. Hiring managers for this role will look for your ability to listen, recommend, and close without sounding pushy.

    1. Showcase your English fluency: Since advanced English is mandatory, highlight any certifications or experiences that demonstrate your proficiency. Be prepared to speak clearly and confidently during the interview.

    2. Emphasize your sales achievements: Quantify your past sales successes, such as conversion rates or revenue targets met. This shows you can deliver results, not just handle calls.

    3. Prepare for common travel scenarios: Think about how you'd handle a customer looking for a budget-friendly vacation or a business trip. Practice tailoring solutions to different needs.

    4. Understand the sales process: Be ready to explain how you follow a structured sales approach, from opening a call to closing a deal. Mention any specific techniques you've used.

    5. Highlight your customer service mindset: Travel customers often have questions and concerns. Show that you can provide excellent service while still meeting sales goals.

    6. Research the travel industry: Familiarize yourself with common destinations, travel trends, and booking platforms. This knowledge will help you sound credible and build trust with customers.

    7. Show your adaptability: The travel industry can be fast-paced and unpredictable. Give examples of how you've adapted to changing situations or handled difficult customers.

    8. Ask thoughtful questions: At the end of the interview, ask about the training process, team culture, or performance metrics. This shows you're genuinely interested in the role and company.

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    Tags

    sales
    travel
    call center
    English
    customer service