Security Supervisors

The Security Supervisor is responsible for overseeing the day-to-day activities of security personnel and ensuring the effective implementation of security policies, procedures, and controls. The role is responsible for maintaining the safety and security of employees, visitors, company assets, and premises through effective supervision, monitoring, and incident management through proper deployment and management of security officers.

Security Operations

1. Supervise and coordinate the activities of security officers on assigned shifts.
2. Ensure all security posts are adequately manned and operational at all times.
3. Ensure all entry and exit points are properly controlled.
4. Conduct regular patrols and inspections of company premises to identify and address security risks.
5. Monitor access control procedures and ensure compliance with visitor management protocols.
6. Monitor CCTV surveillance and alarm systems and ensure security equipment, alarms, CCTV systems, and communication devices are functioning properly.
7. Monitor patrol activities and guard performance.
8. Conduct regular inspections of company premises.

Staff Supervision

1. Prepare and manage duty rosters and coordinate shift handovers of security personnel.
2. Brief security officers at the beginning of each shift and communicate relevant instructions.
3. Monitor attendance, punctuality, grooming, and performance of security staff.
4. Provide guidance, coaching, and on-the-job training to security officers.
5. Report misconduct, absenteeism, and performance concerns to management.
6. Train and mentor junior security personnel.

Incident Management

1. Respond promptly to security incidents, emergencies, alarms and security breaches.
2. Conduct preliminary investigations into accidents, thefts, losses, security breaches, and other incidents.
3. Collect evidence, obtain witness statements, and prepare incident reports.
4. Escalate serious incidents to management and relevant authorities as required.
5. Respond promptly to emergencies.

Safety and Compliance

1. Ensure compliance with security procedures and company security policies, procedures, and safety regulations.
2. Enforce access control, key control, and asset protection measures.
3. Participate in emergency response activities, evacuations, and fire drills.
4. Identify security vulnerabilities and recommend corrective actions.

Reporting and Documentation

1. Maintain accurate occurrence books, patrol logs, visitor registers, incident records and security equipment.
2. Prepare daily, weekly, and monthly security reports.
3. Record and report any unusual activities or security concerns.
4. Ensure proper handover between shifts.

Customer Service and Stakeholder Relations

1. Maintain professional interactions with employees, visitors, contractors, and customers.
2. Escort visitors and contractors where necessary.
3. Address security-related concerns promptly and professionally.
4. Liaise with law enforcement agencies, emergency services, and other stakeholders when necessary.

Required Qualifications & Experience

1. Diploma or Certificate in Security Management, Criminology, Law Enforcement, or a related field.
2. Minimum of 3–5 years' experience in security operations, with at least 1–2 years in a supervisory role.
3. Experience in managing security teams and handling incidents.
4. Experience in incident management and investigation.
5. Knowledge of security systems and emergency procedures.

Key Competencies

1. Leadership, supervisory and team management skills.
2. Observation and attention to detail.
3. Strong observation and investigative abilities.
4. Excellent communication and report-writing skills.
5. Decision-making and problem-solving skills.
6. Strong organizational and time management skills.
7. Knowledge of security procedures and emergency response protocols.
8. Ability to work under pressure and respond effectively to emergencies.
9. High level of integrity, professionalism, and confidentiality.
10. Basic computer literacy and report preparation skills.