Senior Exports Supervisor at CDL Human Resource in Mombasa, Kenya

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    Senior Exports Supervisor

    CDL Human ResourceMombasa, Kenya

    Posted

    5 days ago

    Apply by

    1 Sept

    Full Time
    On Site
    Senior
    Human Resources & Recruitment
    Logistics & Transportation

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    Job Description

    The Senior Exports Supervisor is responsible for supervising the day-to-day export operations, ensuring efficient service delivery, regulatory compliance, operational excellence, and high customer satisfaction. The role coordinates export activities, supports business development initiatives, monitors team performance, and ensures timely execution of all export processes in line with company standards and customer expectations.

    Key Responsibilities

    • Supervise daily export operations to ensure timely execution of customer requirements.
    • Coordinate documentation, customs clearance, shipping, transport, and warehouse activities.
    • Monitor operational KPIs and implement corrective actions where required.
    • Escalate operational risks and service issues promptly.
    • Maintain strong relationships with existing clients and ensure service excellence.
    • Resolve customer concerns within agreed service levels.
    • Conduct client service reviews and support customer retention initiatives.
    • Support tariff reviews and implementation.
    • Ensure compliance with customs regulations, KRA requirements, and company procedures.
    • Coordinate submission of bond returns and statutory documentation.
    • Support internal and external audits.
    • Ensure documentation accuracy and process compliance.
    • Prepare daily, weekly, and monthly operational reports.
    • Monitor departmental KPIs and productivity.
    • Analyse operational trends and recommend improvements.
    • Maintain accurate operational records.
    • Support the identification of new business opportunities.
    • Prepare quotations and operational proposals.
    • Participate in customer visits where required.
    • Support implementation of new customer accounts.
    • Supervise, coach and develop the exports team.
    • Allocate work and monitor productivity.
    • Conduct performance discussions and provide continuous feedback.
    • Identify training needs and support capability development.
    • Drive adherence to company policies and operational standards.
    • Identify opportunities to improve efficiency and reduce operational costs.
    • Champion process improvement initiatives.
    • Support implementation of operational excellence projects.

    Required Qualifications

    • Bachelor's degree in International Business, Logistics, Supply Chain, or a related field.
    • 8+ years of experience in export operations.
    • 3+ years managing a team at a supervisory level.

    Job Details

    Job Function

    Logistics & Transportation

    Minimum Experience

    8 years

    Education Level

    Bachelor’s Degree

    Area of Study

    Business

    Field of Study

    International Business, Logistics, Supply Chain

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified candidates should apply via the CDL Human Resource recruitment portal at cdl.zohorecruit.com.

    Master the Export Compliance Screen

    This role sits at the intersection of operations, compliance, and client service. Hiring managers will probe how you keep shipments moving while staying audit-ready under KRA and customs rules.

    1. Prove your customs fluency: Be ready to walk through your experience with customs documentation, bond submissions, and statutory filings. Mention specific regulations you've handled and how you kept records audit-ready.

    2. Show your KPI mindset: Expect questions on how you track operational KPIs like turnaround times and error rates. Prepare examples of how you used data to spot bottlenecks and fix them.

    3. Bring your team leadership stories: With 3+ years supervising, you'll be asked about coaching, performance reviews, and handling underperformers. Have a concrete story where your feedback improved a team member's output.

    4. Prepare for client retention scenarios: The role involves resolving customer concerns and conducting service reviews. Think of a time you turned an unhappy client around and what you did to keep them loyal.

    5. Highlight cost-saving wins: Since you'll be expected to reduce operational costs, share an example where you streamlined a process or renegotiated a rate that saved money without hurting service.

    6. Brush up on export documentation: From bills of lading to certificates of origin, be ready to discuss the documents you've prepared and how you ensure accuracy under pressure.

    7. Connect your degree to the role: Your Bachelor's in International Business, Logistics, or Supply Chain is a foundation. Be ready to explain how your coursework or certifications support your hands-on experience.

    8. Ask sharp questions: Show you're strategic by asking about the company's export volumes, biggest compliance challenges, or how the team collaborates with customs brokers. It signals you're already thinking like a supervisor.

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    Tags

    export operations
    customs compliance
    team management
    logistics
    KRA