Talent Management Specialist at CloudFactory in Nairobi, Kenya

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    Talent Management Specialist

    CloudFactoryNairobi, Kenya

    Posted

    5 days ago

    Apply by

    1 Sept

    Full Time
    On Site
    Mid
    ICT & Telecommunications
    Human Resources & Recruitment

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    Job Description

    As a Talent Management Specialist, you'll provide hands-on support for people operations and employee relations, helping apply policies, processes, and employment practices consistently. You'll work closely with the Global Talent Team and Finance Team, supporting fair and objective case management and day-to-day HR operations, and escalating complex or sensitive matters to senior team members or the Head of Talent. This is a great opportunity to grow professionally while contributing to a mission-driven organization.

    Key Responsibilities

    • Support the management of employee relations matters, including: Disciplinary cases, Investigations, Performance improvement plans, Behavioral and conduct issues
    • Help ensure fair and consistent handling of cases, escalating complex, high-risk, or legally sensitive matters to senior team members
    • Provide first-line support to managers on: Employee relations processes, Performance management procedures, Policy interpretation, Handling employee concerns
    • Support operational aspects of the employee lifecycle, including: Onboarding coordination, Performance management processes, Offboarding procedures, Benefits administration support
    • Maintain proper documentation for HR cases.
    • Support compliance with labor regulations and internal policies.
    • Support audits and reporting requirements.
    • Support delivery of: Employee recognition programs, Engagement initiatives, Local culture and team events, Global or regional talent initiatives

    Required Qualifications

    • Employee relations exposure: experience supporting disciplinary cases, investigations, performance improvement plans PIPs, and workplace grievances with fairness and consistency.
    • Knowledge of Kenyan labor law: working knowledge of the Employment Act, 2007 and ability to apply it in real workplace scenarios.
    • Stakeholder management: ability to support and inform managers on employee relations matters, performance management, and policy interpretation.
    • Investigation and analytical skills: able to support investigations by gathering evidence, assisting with interviews, and preparing case documentation under guidance.
    • Strong communication skills: excellent written and verbal communication, with the ability to handle sensitive and high-stakes conversations professionally.
    • Attention to detail: high level of accuracy in documentation, record-keeping, and compliance tracking.
    • Integrity and confidentiality: demonstrated ability to handle sensitive information with discretion and sound judgment.
    • Technical proficiency: proficient with G-Suite and HRIS platforms, with an interest in process automation and emerging technologies.
    • AI literacy: familiarity with LLMs, conversational AI, prompt engineering, and agentic AI concepts to help modernize HR workflows.
    • Mindset: proactive and detail-oriented, comfortable working within established processes while flagging opportunities for improvement.
    • Bachelor's degree in human resources, industrial psychology, or a related field required.
    • CHRPK certification preferred, or actively working toward certification.
    • 2–4 years in HR, with at least 1 year focused on employee relations or HR operations.
    • Experience in a global or matrix organization.
    • Familiarity with HR systems.
    • Exposure to performance management and employee engagement initiatives.

    Job Details

    Job Function

    Human Resources & Recruitment

    Minimum Experience

    2 years

    Education Level

    Bachelor’s Degree

    Area of Study

    Human Resources

    Field of Study

    Human Resources

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified? Go to CloudFactory on jobs.workable.com to apply.

    Show Your Case-Handling Chops Before the Interview

    This role lives at the intersection of HR operations and employee relations, so hiring managers will probe how you've handled disciplinary cases, investigations, and sensitive conversations. Bring receipts: concrete examples, documentation you've prepared, and the outcomes you influenced.

    1. Map your ER wins: Before applying, list every disciplinary case, investigation, or PIP you've supported. Note the issue, your role, the steps you took, and the result. Hiring managers want to see you've done this work, not just studied it.

    2. Know the Employment Act cold: Be ready to discuss specific sections of the Employment Act, 2007 — like termination, unfair dismissal, and dispute resolution. Practice applying them to real scenarios, because that's exactly what you'll do on the job.

    3. Prepare a documentation sample: If you have a redacted case file, investigation summary, or PIP template, bring it to the interview. It proves your attention to detail and your ability to keep records that hold up under scrutiny.

    4. Brush up on HRIS and G-Suite: You'll be expected to navigate HR systems and spreadsheets daily. If you're rusty on Google Sheets or your HRIS, do a quick refresher. Also, mention any process automation you've tried — even simple macros show initiative.

    5. Show your AI curiosity: The posting asks for AI literacy, so be ready to talk about how you've used or explored LLMs or conversational AI in HR. Even a side project or a course counts — it shows you're forward-thinking.

    6. Practice the sensitive conversation: You'll handle high-stakes talks with employees and managers. Prepare a story about a time you navigated a difficult conversation, and explain how you kept it professional and fair.

    7. Understand the global context: CloudFactory is a global organization, so expect questions about working across cultures and time zones. Highlight any experience you have collaborating with international teams or adapting policies to local contexts.

    8. Ask smart questions: When you get the chance, ask about the team's current ER challenges, how they measure success in talent management, and what tools they use. It shows you're already thinking about how to contribute from day one.

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    Tags

    employee relations
    Kenyan labor law
    investigations
    HRIS
    AI literacy