Tour Consultant at Stellar Human Resource Solutions in Nairobi, Kenya

    Stellar Human Resource Solutions logo

    Tour Consultant

    Stellar Human Resource SolutionsNairobi, Kenya

    Posted

    4 days ago

    Apply by

    2 Sept

    Full Time
    On Site
    Entry
    Human Resources & Recruitment
    Travel, Tourism & Leisure

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    Job Description

    Our client is looking for a dynamic, customer-focused and results-driven Tour Consultant to join their team.

    Key Responsibilities

    • Ability to convert inquiries and leads into confirmed bookings
    • Identify opportunities to upsell and cross-sell travel products and services
    • Design customized and group tour packages based on client requirements
    • Provide excellent customer service and build strong client relationships
    • Achieve and exceed monthly and quarterly sales targets

    Required Qualifications

    • Knowledge of airline ticketing is an added advantage
    • Diploma or Bachelor's Degree in Travel & Tourism, Hospitality, Business, Marketing, or a related field
    • Strong communication, negotiation and customer relationship skills
    • Previous experience in tour consultancy, travel sales or a related role is an added advantage

    Job Details

    Job Function

    Travel, Tourism & Leisure

    Education Level

    Bachelor’s Degree

    Area of Study

    Business

    Field of Study

    Travel & Tourism

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified? Go to Stellar Human Resource Solutions on docs.google.com to apply.

    Turning Travel Leads into Booked Trips

    This role lives on your ability to close sales while keeping clients happy. Hiring managers will look for a mix of travel product knowledge, sales hustle, and polished communication.

    1. Show sales wins on your CV: Quantify your past performance—how many bookings you closed, revenue you brought in, or targets you exceeded. Even if you're entry-level, mention any sales or customer-facing roles with numbers.

    2. Know your destinations: Brush up on popular Kenyan and international destinations, including hotels, flights, and activities. Be ready to design a sample itinerary in the interview.

    3. Practice upselling: Think of ways to add value—upgrading flights, adding tours, or suggesting travel insurance. Prepare a few examples of how you'd cross-sell.

    4. Master the phone: Tour consultants often work over the phone and email. Practice clear, friendly communication and active listening to understand client needs.

    5. Learn ticketing basics: Even if it's an added advantage, knowing airline ticketing terms (PNR, fare classes, etc.) gives you an edge. Take a short online course if needed.

    6. Prepare for scenario questions: Expect questions like 'How would you handle a client whose flight is canceled?' Show empathy, problem-solving, and quick thinking.

    7. Highlight customer service: Share stories where you went the extra mile for a customer. This role is about building relationships, not just making sales.

    8. Research the company: Learn about the client company's travel specialties and target market. Tailor your answers to show you understand their customers.

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    Tags

    tour consultancy
    travel sales
    customer service
    airline ticketing
    sales targets