How to Apply: Send your application to careers@sun king.com or visit the application link provided on this page to submit your application.
Master the Art of Field Collections and Risk Resolution
This role sits at the intersection of finance, customer relations, and field operations. Hiring managers will be looking for someone who can handle tough conversations, recover assets, and keep the portfolio healthy without burning bridges.
1. Show your numbers: On your CV, quantify your collections success. Instead of 'responsible for collections', write 'reduced overdue accounts by 30% in 6 months' or 'recovered 95% of repossessed units within 2 weeks'. Numbers speak louder than duties.
2. Prepare for scenario questions: Expect questions like 'How would you handle a client who refuses to pay but claims hardship?' or 'What steps do you take when you suspect fraud?' Practice structured answers that show empathy, firmness, and adherence to policy.
3. Know the LPG market: Even if you haven't worked in LPG, research the industry. Understand how pay-as-you-go models work, common customer pain points, and why product tampering is a serious risk. This shows you've done your homework.
4. Highlight conflict resolution skills: This role involves mediating between clients and Energy Officers. Give examples of times you de-escalated a tense situation and reached a win-win outcome. Mention any training in negotiation or mediation.
5. Emphasize field experience: Since it's a hub-based role with significant field engagement, stress any experience you have working outside an office. Talk about your comfort with travel, managing your own schedule, and dealing with unpredictable situations.
6. Understand data protection: The role involves handling client data. Familiarize yourself with Kenya's Data Protection Act and mention your commitment to confidentiality. This is a key trust point for employers.
7. Show you can train others: You'll be training Energy Officers on repossession procedures. If you've mentored or trained colleagues before, highlight that. If not, explain how you would approach teaching a difficult skill to a field team.
8. Ask smart questions: At the end of the interview, ask about the team structure, the biggest challenges in the hub, or how success is measured. This shows you're thinking about the role beyond the surface.