Area Collections Executive (Reliever) - LPG at Sun King Formerly Greenlight Planet in Nairobi, Kenya

    Sun King Formerly Greenlight Planet logo

    Area Collections Executive (Reliever) - LPG

    Posted

    1 week ago

    Apply by

    27 Aug

    Full Time
    On Site
    Mid
    Manufacturing & Warehousing
    Accounting, Auditing & Finance

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    Job Description

    We are looking for a results-focused Area Collections Executive (ACE) to deliver portfolio collections and risk management within the hub. The role focuses on resolving defaulted and low-consumption accounts, managing complex customer cases, and assisting Energy Officers with difficult collections and repossessions. The ACE will play a key role in protecting portfolio quality, improving customer payment behaviour and ensuring timely resolution of emerging portfolio risks. This is a hub-based role with significant field engagement.

    Key Responsibilities

    • Default resolution — carrying out repossession and ensuring recovery is carried out effectively and that recovered products are delivered to the depot, while assisting field teams to close on pending repossessions
    • Portfolio recovery & resolution — contacts allocated accounts and actions payment resolutions
    • Relocations — verifies client relocation requests, coordinates account transfers between hubs, and manages recovery or closure for clients moving outside operational areas.
    • Impromptu uninstallations — Handles urgent uninstallation requests that fall outside scheduled activities, coordinating field teams for retrieval and escalating exceptional cases.
    • Fraud, misconduct & tampering — Reports fraud, misconduct, and product tampering, documenting findings and escalating them to the Risk Manager.
    • Repossession disputes — Addresses customer complaints arising from repossessions, reviews EO Energy Officers compliance, and resolves disputes or repayment arrangements.
    • Client & EO Energy Officers conflict resolution — Investigates and resolves disputes between clients and EOs, escalating serious cases to management.
    • Theft & stolen products — Manages stolen product reports, verifies incidents, coordinates recovery, and escalates cases to the Risk Manager.
    • Repayment alignments & consumption requests — Reviews repayment concerns and cookstove replacement requests by checking account and payment history.
    • Contract terms — Clarifies contractual terms and ownership transfers and resolves related disputes.
    • Coordinates & photo handover — Provides verified client location and ID details to EOs Energy Officers for visits to clients who refuse to engage, in line with the data protection policy.
    • Non-recoverable account switches — Escalates accounts from EO Energy Officer to Risk Manager where recovery attempts have failed and ensures portfolio metrics do not unfairly penalize agents for advance bulk payments.
    • Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
    • Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
    • Training Agents Energy Officers on dealing with repossessions and difficult customer collection issues.
    • Driving operating rhythm to follow-up with Agents Field Officers to ensure they are completing t

    Required Qualifications

    • Bachelor's degree in Finance, Accounting, Business, or related field
    • 3+ years of experience in collections, credit control, or risk management
    • Strong analytical and problem-solving skills
    • Excellent communication and negotiation skills
    • Ability to work in the field and travel within the hub
    • Proficiency in Microsoft Office, especially Excel
    • Knowledge of LPG industry is an added advantage

    Job Details

    Job Function

    Accounting, Auditing & Finance

    Minimum Experience

    3 years

    Education Level

    Bachelor’s Degree

    Area of Study

    Business

    Field of Study

    Finance

    Languages

    English

    Additional Information

    How to Apply: Send your application to careers@sun king.com or visit the application link provided on this page to submit your application.

    Master the Art of Field Collections and Risk Resolution

    This role sits at the intersection of finance, customer relations, and field operations. Hiring managers will be looking for someone who can handle tough conversations, recover assets, and keep the portfolio healthy without burning bridges.

    1. Show your numbers: On your CV, quantify your collections success. Instead of 'responsible for collections', write 'reduced overdue accounts by 30% in 6 months' or 'recovered 95% of repossessed units within 2 weeks'. Numbers speak louder than duties.

    2. Prepare for scenario questions: Expect questions like 'How would you handle a client who refuses to pay but claims hardship?' or 'What steps do you take when you suspect fraud?' Practice structured answers that show empathy, firmness, and adherence to policy.

    3. Know the LPG market: Even if you haven't worked in LPG, research the industry. Understand how pay-as-you-go models work, common customer pain points, and why product tampering is a serious risk. This shows you've done your homework.

    4. Highlight conflict resolution skills: This role involves mediating between clients and Energy Officers. Give examples of times you de-escalated a tense situation and reached a win-win outcome. Mention any training in negotiation or mediation.

    5. Emphasize field experience: Since it's a hub-based role with significant field engagement, stress any experience you have working outside an office. Talk about your comfort with travel, managing your own schedule, and dealing with unpredictable situations.

    6. Understand data protection: The role involves handling client data. Familiarize yourself with Kenya's Data Protection Act and mention your commitment to confidentiality. This is a key trust point for employers.

    7. Show you can train others: You'll be training Energy Officers on repossession procedures. If you've mentored or trained colleagues before, highlight that. If not, explain how you would approach teaching a difficult skill to a field team.

    8. Ask smart questions: At the end of the interview, ask about the team structure, the biggest challenges in the hub, or how success is measured. This shows you're thinking about the role beyond the surface.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
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    Tags

    collections
    risk management
    LPG
    field operations
    customer resolution