Call Centre Monitor at Office of the Registrar of Political Parties in Nairobi, Kenya

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    Call Centre Monitor

    Office of the Registrar of Political PartiesNairobi, Kenya

    Posted

    1 week ago

    Apply by

    1 Sept

    Full Time
    On Site
    Entry
    Government & Public Administration
    Customer Service & Support

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    Job Description

    The Call Centre Monitor will receive incoming calls and respond to enquiries from the public regarding political parties, rallies, and elections. The role involves liaising with ORPP departments, escalating urgent issues, identifying common concerns, and maintaining accurate call records.

    Key Responsibilities

    • Receive incoming calls and respond to enquiries from members of the public relating to political parties, rallies and elections.
    • Liaise with relevant ORPP departments and staff to obtain accurate and relevant information required by callers.
    • Identify and escalate calls and enquiries from political parties, and the public that require immediate attention.
    • Identify common issues and frequently asked questions to inform areas where ORPP may need to strengthen its policies, procedures, public education mechanisms and/or legal framework.
    • Maintain accurate and comprehensive records of all calls and conversations in the Call Centre database.

    Required Qualifications

    • A Bachelors' degree in any of the following fields: ICT, Communication, Laws, Public Administration, Education, Political Science or equivalent qualification from a recognized institution.
    • Certificate in computer applications.
    • Be a Kenyan citizen.
    • Have analytical skills.
    • Be competent in report writing.
    • Be willing to work anywhere within Kenya.
    • Met the requirements of Chapter Six of the Constitution.
    • Demonstrate the ability to retain knowledge and information and provide accurate responses to frequently asked questions.
    • Demonstrate a high level of attention to detail.
    • Demonstrate the ability to interact professionally with electors and members of the public with diverse personalities and maintain a positive demeanor, including when dealing with difficult or agitated callers.
    • Be able to work effectively under pressure.

    Job Details

    Job Function

    Customer Service & Support

    Education Level

    Bachelor’s Degree

    Area of Study

    ICT, Communication, Laws, Public Administration, Education, Political Science

    Field of Study

    ICT, Communication, Laws, Public Administration, Education, Political Science

    Languages

    English

    Additional Information

    How to Apply: Submit your application through the ORPP Jobs e-recruitment portal at recruitment.orpp.or.ke before 1st September, 2026.

    Master the Call Centre Screen: What Hiring Managers Probe

    This role sits at the frontline of public trust, so the panel will test how you handle pressure, retain facts, and stay professional with difficult callers. Expect scenario questions about agitated electors and rapid-fire FAQs about political processes.

    1. Know the political landscape: Brush up on Kenya's political party registration, election timelines, and ORPP's mandate. You'll be answering questions on these daily, so show you can speak accurately about them.

    2. Prove your listening skills: In the interview, repeat back the question before answering. That demonstrates the active listening you'll need to log calls correctly and escalate the right issues.

    3. Show you can stay calm: Prepare a story about a time you handled an angry customer or a high-stress situation. Focus on how you kept your tone steady and found a solution.

    4. Highlight your computer skills: Since you'll log every call, be ready to talk about your typing speed and experience with databases or CRM systems. Mention any certificate in computer applications.

    5. Practice report writing: You'll write summaries of common issues, so bring a sample of a concise, clear report you've written. Show you can turn scattered feedback into actionable insights.

    6. Prepare for the integrity checks: The posting lists clearances from EACC, KRA, DCI, CRB, and HELB. Get your documents in order early and be ready to discuss your clean record confidently.

    7. Ask smart questions: Ask about the call volume, the database system used, and how escalations are handled. It shows you're thinking about the day-to-day realities of the role.

    8. Show flexibility: The role requires willingness to work anywhere in Kenya. Emphasize your adaptability and readiness to relocate if needed, without hesitation.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
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    Tags

    call centre
    customer service
    communication
    political parties
    public administration